Design a support agent that is able to help customers with their problems and refund them if they are not satisfied with the solution.

"The process was more rigorous than anything I'd done at other big tech companies, but the recruiter was actually accurate and helpful on what to prepare, which is rare, and I really appreciated that. A few things caught me off guard: one round included a coding test unlike anything I’d seen before. They asked me to create a voice agent with sub-500ms latency."