Tell me about a time when a customer came to you with a problem, but that was not the actual problem they were facing. How did you identify the root cause and realize what they were looking for was different from what they were asking for?

"I interviewed for an internal Senior Product Manager L6 role. After my resume got screened in, I had a hiring manager phone screen and then four LP-based rounds spread across about two and a half weeks. There were no dedicated technical rounds, although the hiring manager did ask about my technical skills and domain understanding in the first call. All of my interviewers were seasoned L6 product managers, manager PMs, or L7+ leaders, and the whole process felt heavily centered on Amazon leadership principles and the internal question bank. It was honestly a fun experience, but the bar felt different from other places and the probing was very Amazon-specific."