Customer Interaction Interview Questions

Jane D. - "My approach to dealing with difficult stakeholders has always been: Engage - Directly engage with the stakeholder, meet or chat Listen - Listen to what they have to say, patiently. Understand - Understand their POV, even if it is impossible at some times Ask - Ask clarifying questions. Why? When? What? Engage again - Keep them in the loop until there is closure For example, we were in the final stages of a very important, strategic project for our organization. I was leading th"See full answer

Praful B. - "The customer's business needs and requirements. The technical aspects of their legacy system. The budget and timeline constraints. The risks and mitigation strategies. The customer's specific concerns. Assess the feasibility of migrating their legacy system to the cloud - This will involve evaluating the technical aspects of their legacy system, as well as the business impact of the migration. Develop a migration plan -This plan should outline the steps involved in migrat"See full answer

Satesh A. - "I dont know is good and you should use however than but."See full answer

Nikolas C. - "That's really interesting how in section "Behavioral Interviews for Engineers" there is no single interview for, actually, Engineer. It's EM, SA, CEO, PM etc. So all problems are not relevant for people who are not managing products and not applying for manager's role. Will you consider adding at least couple of them? "See full answer

Anonymous Dingo - "Here's some thought on what I'll be doing in this situation: Identify the root cause (I'll try to assess WHY the engineers don't action these tickets). In order to identify the potential reasons, I'd have 1:1s with team members, observe participation and engagement in backlog grooming sessions and check in with leads and my peers. Lack of clarity on requirements or acceptance criteria. Skill gaps. Dependency on other teams or missing prerequisites. Team capaci"See full answer