Imagine you're the PM for a major airline and you're responsible for improving customer satisfaction in baggage claim. What metrics would you define and why?

"My Stripe process felt pretty easy overall, and I clicked with a lot of the interviewers. After the recruiter screen, where they gave me the comp range early, the main loop had a technical round, an analytical round, an execution round, and an extra UX round because this role was tied closely to the homepage and design work. Their heaviest focus was on my data-analysis skills. The technical and UX rounds felt pretty natural to me, while the behavioral execution questions were harder because they asked me to summarize complicated situations fast. I do not have an outcome to share here, but the process itself felt manageable and not especially adversarial."