What would you do if there was a feature that was profitable for the company but clearly cost customers more money?

"I applied and they called me the next day, which was faster than anything else I have seen. The process was a recruiter screen, a 55 minute phone screen, and then a five-interview final loop with no take-home, all done remotely even though the role was SF-based. The most unusual parts were that the recruiter gave me actual feedback between rounds and that the EM system design was really a critique of a prebuilt Anthropic-style inference design, not a blank-sheet design. Across the whole loop, they cared a lot more about my resume, project decisions, management style, and culture than coding or AI trivia. I ended up getting rejected, and the written feedback was that my people-management round did not show the depth they were looking for."