"I was assigned to a project where the executive team said they wanted to "improve customer satisfaction" but provided no specific metrics, target outcomes, or scope. The initial brief was vague; they mentioned customer complaints were increasing, but hadn't quantified the problem or identified which customer segments or processes were involved. My responsibility was to lead the analysis and develop a solution; however, first, I needed to transform this ambiguous directive into a clearly defined"
Dhruv M. - "I was assigned to a project where the executive team said they wanted to "improve customer satisfaction" but provided no specific metrics, target outcomes, or scope. The initial brief was vague; they mentioned customer complaints were increasing, but hadn't quantified the problem or identified which customer segments or processes were involved. My responsibility was to lead the analysis and develop a solution; however, first, I needed to transform this ambiguous directive into a clearly defined"See full answer
"Scenario - I had joined a product in my current company as a PM midway through its development. It is a very sensitive product with a major public services company.
As the product was close to its go-live date, it had to go through many checks and many signoffs. A couple of them were through data policy department and the platform department, of which we were using all of the components for our product.
We needed policy sign off to authorise the use of data to understand user interactions and"
Umang S. - "Scenario - I had joined a product in my current company as a PM midway through its development. It is a very sensitive product with a major public services company.
As the product was close to its go-live date, it had to go through many checks and many signoffs. A couple of them were through data policy department and the platform department, of which we were using all of the components for our product.
We needed policy sign off to authorise the use of data to understand user interactions and"See full answer
"I follow a variation of the RICE framework when prioritizing how I ship product features. I start by looking at:
Reach: Because the customer segmentation across our product portfolio is so similar, I tend to hold a lot of weight on product features that will maximize our customer reach with a minimal LOE.
Impact: After establishing which customer segments will benefit from the product feature, I determine the urgency and estimated impact on each customer segment based on customer i"
Ashley C. - "I follow a variation of the RICE framework when prioritizing how I ship product features. I start by looking at:
Reach: Because the customer segmentation across our product portfolio is so similar, I tend to hold a lot of weight on product features that will maximize our customer reach with a minimal LOE.
Impact: After establishing which customer segments will benefit from the product feature, I determine the urgency and estimated impact on each customer segment based on customer i"See full answer
"As a PM i received a feedback from my program manager on my style of verbal communication. It is about me speaking faster when i wanted to get away with a topic that i wasn't confident (may be not backed up with data, or still in process of getting detailed insight of a problem etc.). Whereas when I'm confident I tend to speak slowly or more assertively that made people to follow easily.
I welcomed that feedback so from then on when I'm not confident in a topic I became more assertive to let pe"
Rajesh V. - "As a PM i received a feedback from my program manager on my style of verbal communication. It is about me speaking faster when i wanted to get away with a topic that i wasn't confident (may be not backed up with data, or still in process of getting detailed insight of a problem etc.). Whereas when I'm confident I tend to speak slowly or more assertively that made people to follow easily.
I welcomed that feedback so from then on when I'm not confident in a topic I became more assertive to let pe"See full answer
"Situation - A time I dealt with conflict while on a team was while I was working at Shopify on physical and digital gift card refund point of sale solutions. The situation was that we were dealing with complex technical constraints including not changing particular UI components behavior to act as they should be intended. On the refund screen, the existing design was using a toggle on the same screen to bring up a modal for gift card selection to either select digital or physical options. Thi"
Ben G. - "Situation - A time I dealt with conflict while on a team was while I was working at Shopify on physical and digital gift card refund point of sale solutions. The situation was that we were dealing with complex technical constraints including not changing particular UI components behavior to act as they should be intended. On the refund screen, the existing design was using a toggle on the same screen to bring up a modal for gift card selection to either select digital or physical options. Thi"See full answer
"Thanks for the question! This is one of my favourite topics because it’s at the core of what we do as PMs DAILY: making the complex simple to drive alignment. I’ve got a structured way to approach this, and I’ll use it to explain payment aggregators - like Plaid - and how they enable Open Banking, with a twist about a technical hiccup I’ve seen in practice. Let’s dive in.
I start by assessing the audience. Say I’m talking to a marketing manager at Transak - someone sharp but not techni"
Adarsh S. - "Thanks for the question! This is one of my favourite topics because it’s at the core of what we do as PMs DAILY: making the complex simple to drive alignment. I’ve got a structured way to approach this, and I’ll use it to explain payment aggregators - like Plaid - and how they enable Open Banking, with a twist about a technical hiccup I’ve seen in practice. Let’s dive in.
I start by assessing the audience. Say I’m talking to a marketing manager at Transak - someone sharp but not techni"See full answer