"Designing a system to track review abuse on Amazon.com involves detecting fraudulent, manipulative, or biased reviews while ensuring genuine customer feedback isn't mistakenly flagged. Here's a high-level breakdown:
1. Goals
Detect and prevent fake or abusive reviews.
Maintain integrity and trust in the review system.
Support scalability for millions of products and reviews.
2. Key Abuse Scenarios
Fake positive reviews (e.g., sellers boosting their own products).
Fake"
Tesfaye M. - "Designing a system to track review abuse on Amazon.com involves detecting fraudulent, manipulative, or biased reviews while ensuring genuine customer feedback isn't mistakenly flagged. Here's a high-level breakdown:
1. Goals
Detect and prevent fake or abusive reviews.
Maintain integrity and trust in the review system.
Support scalability for millions of products and reviews.
2. Key Abuse Scenarios
Fake positive reviews (e.g., sellers boosting their own products).
Fake"See full answer
"Clarify
"What do you mean by favorite product? Are you thinking specifically hardware, software, or a feature within those, or something non-electronic? Dealer's Choice.
"Are you asking why I love this product, or to explain why this product is a market leader independent of how i feel about it? Talk about why YOU love this product.
Rephrase Question
With all that in mind, i want to rephrase the question. "What is your favorite software product and what features in this product"
Tim W. - "Clarify
"What do you mean by favorite product? Are you thinking specifically hardware, software, or a feature within those, or something non-electronic? Dealer's Choice.
"Are you asking why I love this product, or to explain why this product is a market leader independent of how i feel about it? Talk about why YOU love this product.
Rephrase Question
With all that in mind, i want to rephrase the question. "What is your favorite software product and what features in this product"See full answer
"I: Design a banking app for kids S: Sure, let me start with clarifying questions. What is our goal for building this app? I: To create financial literacy early in childhood and also increase our customer base. S: Sure. Are we going to launch it globally or in any specific geography or demography? I: Globally. S: Sure, Any resource or time constraints to keep in mind because I need to prioritize the features on the roadmap based on that? Also, are we launching it on iOS or Android? I: No resource"
Sameer S. - "I: Design a banking app for kids S: Sure, let me start with clarifying questions. What is our goal for building this app? I: To create financial literacy early in childhood and also increase our customer base. S: Sure. Are we going to launch it globally or in any specific geography or demography? I: Globally. S: Sure, Any resource or time constraints to keep in mind because I need to prioritize the features on the roadmap based on that? Also, are we launching it on iOS or Android? I: No resource"See full answer
"Questions? -Geography - US/ International
Model? SEXY? Model 3 Most used.
Timeline - 3 Quarters?
Increase engagement? - Existing people
Tesla - Electric company that builds EV cars.
Mission- To accelerate the world's transition to sustainable energy?
Mission
Why - To increase the engagement - active users
Recent Trends - Apps are rising on Apple Watch
Ease of Use? Portability?
Customer Segments
New people who bought Tesla
Existing People
Models - Model 3
Fleet Owners ["
Anonymous Tortoise - "Questions? -Geography - US/ International
Model? SEXY? Model 3 Most used.
Timeline - 3 Quarters?
Increase engagement? - Existing people
Tesla - Electric company that builds EV cars.
Mission- To accelerate the world's transition to sustainable energy?
Mission
Why - To increase the engagement - active users
Recent Trends - Apps are rising on Apple Watch
Ease of Use? Portability?
Customer Segments
New people who bought Tesla
Existing People
Models - Model 3
Fleet Owners ["See full answer
Product Manager
Product Design
🧠 Want an expert answer to a question? Saving questions lets us know what content to make next.
"First i will collect relevant data,Actual problem,Necessary input and raw material then i will start design drawing,modeling,Callibration and finally handing over my work."
Mohammed H. - "First i will collect relevant data,Actual problem,Necessary input and raw material then i will start design drawing,modeling,Callibration and finally handing over my work."See full answer
"Payment system requirement assumption:
Need to be ACID
Amount limitation - some validation for max input size can be done at client level/ API level.
Need to store historic info - GDPR
The information to be stored for database assumed can be structured so RDBMS like mysql or Postgres
Notification requirement - if fail or success need to be text or email to user and or caller
Scalable - Assumption that it deals with critical transaction so Availability and Scalability requirement i"
Personal W. - "Payment system requirement assumption:
Need to be ACID
Amount limitation - some validation for max input size can be done at client level/ API level.
Need to store historic info - GDPR
The information to be stored for database assumed can be structured so RDBMS like mysql or Postgres
Notification requirement - if fail or success need to be text or email to user and or caller
Scalable - Assumption that it deals with critical transaction so Availability and Scalability requirement i"See full answer
"Clarifying Questions
Who are we? Traditional elevator company or a new age tech startup
Assumption: New age tech based elevator company
Any constraints: Budget, etc. Assumption: No
What kind of a skyscraper building:
Assumption: Commercial. Includes office spaces as well as others
Any particular goal with respect to building this elevator? Design best in class elevator providing the best user experience for passengers
User needs - Users have the following needs when"
Shasleen I. - "Clarifying Questions
Who are we? Traditional elevator company or a new age tech startup
Assumption: New age tech based elevator company
Any constraints: Budget, etc. Assumption: No
What kind of a skyscraper building:
Assumption: Commercial. Includes office spaces as well as others
Any particular goal with respect to building this elevator? Design best in class elevator providing the best user experience for passengers
User needs - Users have the following needs when"See full answer
"Ask Follow up Questions
Is this for specific type of user or open?
Do we have any past research that has been done?
Do we have an idea of company and user goals?
Do we have metrics of success?
Are there any existing constraints?
Why | 5 min
Why is this product or feature important?
How does this product benefit customers?
What business opportunities does it create?
What is our hypothesis?
What are our company goals?
Who | 3 min
Who are the different types"
Ben G. - "Ask Follow up Questions
Is this for specific type of user or open?
Do we have any past research that has been done?
Do we have an idea of company and user goals?
Do we have metrics of success?
Are there any existing constraints?
Why | 5 min
Why is this product or feature important?
How does this product benefit customers?
What business opportunities does it create?
What is our hypothesis?
What are our company goals?
Who | 3 min
Who are the different types"See full answer
"Before getting into the solution aspect, let us revisit Amazon's mission.
Mission: Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.
Participants: Therefore any improvement in the marketplace should be in sync with this thought process. Participants in the marketplace have both buyers and sellers. We can improve the platform either of them or both of them.
**Wh"
Nithesh S. - "Before getting into the solution aspect, let us revisit Amazon's mission.
Mission: Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.
Participants: Therefore any improvement in the marketplace should be in sync with this thought process. Participants in the marketplace have both buyers and sellers. We can improve the platform either of them or both of them.
**Wh"See full answer
"In my time as a product designer, I’ve seen a transition of growth from something that is visually appealing to what is actually useful / functional / scalable. I think as designers, we are afraid to let things go such as the visual fidelity of design and how something could be useful but not necessarily have the flash of a more consumer based product. I think when we learn to let that go, we can see the scale of our impact and that we aren’t just people who make something look good/pretty but t"
Ben G. - "In my time as a product designer, I’ve seen a transition of growth from something that is visually appealing to what is actually useful / functional / scalable. I think as designers, we are afraid to let things go such as the visual fidelity of design and how something could be useful but not necessarily have the flash of a more consumer based product. I think when we learn to let that go, we can see the scale of our impact and that we aren’t just people who make something look good/pretty but t"See full answer
"Alexa: Is the virtual assistant that runs on amazon smart speakers as well as on other devices.
Clarification on goals/Objectives:
What would the goal at that point of time be?
Is it increase in revenue ? Either via new customers i.e. adoption or Increasing the wallet share of the customer?
Increasing the sales ordered via Alexa ?
Why do people want to use Alexa?
To get answers, make their lives easier by automating activities within their home
Integrates with amazon account so"
Pm P. - "Alexa: Is the virtual assistant that runs on amazon smart speakers as well as on other devices.
Clarification on goals/Objectives:
What would the goal at that point of time be?
Is it increase in revenue ? Either via new customers i.e. adoption or Increasing the wallet share of the customer?
Increasing the sales ordered via Alexa ?
Why do people want to use Alexa?
To get answers, make their lives easier by automating activities within their home
Integrates with amazon account so"See full answer
"Product Mission - Establishing easy and quick checkout process improving customer experience.
Company Mission - Raising the bar to improve customer experience using internet and technology
User segments:
Sellers:
Need to make sure the products are scaled and ready available all the time
Fresh and remove expired products
Keeping up with inventory
Consumers
Find, discover and purchase products that interests the customers.
Pain Points:
Seller"
Swetha C. - "Product Mission - Establishing easy and quick checkout process improving customer experience.
Company Mission - Raising the bar to improve customer experience using internet and technology
User segments:
Sellers:
Need to make sure the products are scaled and ready available all the time
Fresh and remove expired products
Keeping up with inventory
Consumers
Find, discover and purchase products that interests the customers.
Pain Points:
Seller"See full answer
"Clarifications:
Is it the voice only Alexa devices or includes echo show (video)?
Goal: To have people to safety quickest
Users:
Alexa owner
At the house when somebody breaks in
Family
Single adult/seniors
Outside the house at the time of break in
Police Department
Pain points/user group:
Owner in the house at the time of burglary
Inform all the house members at the earliest. Send SOS out on all/selective Alexa devices to ask family members to reach a safe place
2"
Chaitali M. - "Clarifications:
Is it the voice only Alexa devices or includes echo show (video)?
Goal: To have people to safety quickest
Users:
Alexa owner
At the house when somebody breaks in
Family
Single adult/seniors
Outside the house at the time of break in
Police Department
Pain points/user group:
Owner in the house at the time of burglary
Inform all the house members at the earliest. Send SOS out on all/selective Alexa devices to ask family members to reach a safe place
2"See full answer