"My clarifying questions :
what's the impact of the bug ? / responses : intermittent, no platform stability at risk, but a feature, many customer rely on this buggy feature
what's the estimation of the user impacted ? / responses : 65% of the users
how long to figure out a solution ? / reponses : 1 week
My action plan :
delay the publish of the release in order to protect the brand identity and customer trust
talk to the big customer to explain the situation with transparency and nego"
"Hi Chris, this is John from CISCO. How have you been? This is with respect to our earlier communication regarding your order which was supposed to be completed by end Sep 24. Can you recall that conversation? Unfortunately, I am compelled to inform you that the shipment pertaining to your order is now delayed and the reason for that is severe climatic conditions in Chaina caused plant shut down there for several days. Hence we are expecting atleast a month of delay and we now expect to serve you"
Zaeem B. - "Hi Chris, this is John from CISCO. How have you been? This is with respect to our earlier communication regarding your order which was supposed to be completed by end Sep 24. Can you recall that conversation? Unfortunately, I am compelled to inform you that the shipment pertaining to your order is now delayed and the reason for that is severe climatic conditions in Chaina caused plant shut down there for several days. Hence we are expecting atleast a month of delay and we now expect to serve you"See full answer
Product Manager
Behavioral
+1 more
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