DoorDash Product Manager Interview Questions

Saurabh G. - " Company Goal: Make quality service at competitive price available for customers and enable contractor to maximize income sources Clarification: Post Booking Experience is the user flow from the point a booking is confirmed to the time the service is delivered to the customer. Metric: CSAT and Orders successfully completed Personas: Customer, service provider, business USER JOURNEY Customer (User Journey) Booking confirmed on portal Add to calendar Email / text con"See full answer

Anonymous Dove - "The Doordash post-order experience is the part of the service that happens after the user has placed an order and is waiting for the delivery. This experience can be improved by providing more information, communication, and convenience to the user. Here are some possible ways to do this: Provide real-time tracking and updates: Users want to know the status and location of their order, as well as the estimated time of arrival. By providing real-time tracking and updates, users can feel mor"See full answer

Shivam G. - "My Favourite music application - YT Music YT music is a music streaming service for individuals. YT Music is exclusive for YT Premium members. Users : Listeners Creator Ops (internal to Youtube) Business Goal : Improve Listener engagement by 20% in the next 6 months. Listener Engagement - DAU (Activity is defined as listened to music for at-least 10 mins) Listener User Segments : Music Enthusiasts Music for relaxation Which segment has the opportunity? List Pain"See full answer

Bharat D. - "Went through scenarios where a user Interviewer asked me to select a scenario, mostly outside of the control of the app. The interviewer saw me rattled and suggested the need to get to a venue as an experience. I designed a solution and suggested an MVP. The goal was to select a scenario, design MVP and suggest user journey/cohort selection and demonstrate measurement."See full answer

Jatan P. - "Step 1 - clarifying question: Are we just focusing on the customer who rented a car or both who has given a car? (Assumed only a customer who rented a car) Are we just focusing on the mobile or web apps? (Assumed only the mobile app) Step 2 -Define users: customer who rented a car. Step 3 - pain points: unclear communication between both parties. lack of support if needed. hassle-full car drop experience. No survey or complaint channel about how the experienc"See full answer

Sandhya N. - "Clarifying Questions: Discover events, purchase/resell via app Post booking: After ticket purchase to event completion Motivation for Ticketmaster: Strengths: 70-80% of ticketing business, tie ups with venues Competition: meetup Low frequency product - so every experience matters Positive wom: Reduced marketing Retention of users, organizers Users: Ecosystem Attendees: Discover, buy and attend events - {chose this} Event Organizers: marketing/demand, s"See full answer

Anonymous Gazelle - "Post Booking Journey – Starts from making the payment for the ticket & ends at collecting the baggage at the belt Different Steps, which are involved and could go wrong: Payment gateway is not responding and the last Payment made but booking not confirmed Ticket gets cancelled but money is not refunded / money is debited but ticket is not refunded Flight gets rescheduled / Cancelled / Delayed Huge Qs at check in counter / Security Want to purchase a service onboard but currency not"See full answer

Tracy C. - "Before I walk you through my thought process, I want to align you with the definition of discovery. I assume discovery is the journey before a guest adds a property or experience to the cart, which can be broken down into the discovery of listings pre-search bar on the homepage and discovery post-search bar on the search results page. Are we talking about both touch points as discovery, or would you like me to focus specifically on one? Is this for a specific platform, mobile or desktop web? Bec"See full answer

Anu S. - "what is a task rabbit? marketplace connecting users with freelance labor with local demand, allowing consumers to find help with everyday tasks, including furniture assembly, moving, delivery, and handy person work Explain the User Flow in short: User logs in, searches for the services, sorts, picks and books the service the gig worker gets 24 hours to pick the request, accepted or declined In case it is accepted then it is considered a "BOOKed"gig what is the post booking experience? -"See full answer

Aditya S. - "I told a story about how our team was focussed on moving a key metric i.e. NPS and to do that we build 3 top requested user feature. Post release the detractors % didn't move even though the detractors request for features shipped went down. Then I connect with users and did some analysis post which we realised that we need to pivot our focus from shipping features to enabling complete workflows for our users i.e. shipping all those feature which are used together in a feature as then only users"See full answer

Navin T. - "Clarification Question: What kind of revenue is Target trying to increase? ( Gross Revenue, Net Revenue .. etc ) Answer: Let's stick to Gross revenue. As I understand, the target has two revenue streams - In-store and online purchases. Are there any other revenue streams I should consider? Answer: No Why Now ?. Answer: we have seen our revenue being impacted due to competition from Amazon and Walmart, and our revenue is flat. Which revenue stream do you see a decline, increase, or flat?"See full answer

Pree M. - "Let's split the experience in four parts: Time between order is placed and order is waiting to be prepped by the shopper. Time between order is prepped by the shopper and ready to be picked by the driver. Time when it's out for delivery. Post delivery experience. Now lets think through what can do wrong? How do we define wrong? A wrong would be anything where a customer has a negative experience. Let's dive into the when things could potentially go wrong. **order is placed and"See full answer

Amparo L. - "The reason I want to work at Doordash is because I’m a really hard worker, I never give up and I’m good at delivering stuff to my teachers at school whenever they have something to drop off to them, I look at the paper and then I read the directions given to me on the ipad to drop it off."See full answer

Namrata L. - "NPS is the Net Promoter Score. It basically measures if the users will promote or recommend our product or not. Do we have any timelines for this? Also Amazon as in the Amazon MarketPlace right? So to improve NPS, we need to improve the customer experience and keep them more engaged. So lets focus on improving engagement. Mission of Amazon - Help users get any and everything by just clicking some buttons at their doorstep. Users Demographics - Teenagers, Young Adults, Adults, Oldies Pro"See full answer

Aidynn E. - "Let's start with clarifying question -> What do we want to achieve with increased engagement? Let's say Spotify has personalization that prefers more engaged songs/podcast to be available to new users (who have not heard that song). Along the same lines as Facebook/Linkedin/Instagram prefers posts. The more the song/podcast is engaged among users, for more people it will be visible to listen. What users we are targeting? There are 2 broad categories of users such as creators and listen"See full answer

Exponent - "This is another Diagnosis problem. To answer this question, we suggest you use our framework (along with the TROPIC method) to be as thorough as possible. The framework is as follows: Ask clarifying questions List potential high level reasons Gather Context (TROPIC)Time Region Other features / products (internal) Platform Industry / Competition Cannibalization Establish a theory of probable cause Test theories Propose solutions Summarize "See full answer

Arya R. - "I'm going to assume the problem is limited until the point of where the rider get into the car. Rider segments/characteristics: Local rider (lives and travels in the same city) Tourist rider (visiting a city, using Lyft for the first time in the city) Lets think about some problems for these types of users: Local rider: (Choose to prioritize on these use-cases assuming its a larger % of rides overall) Ride shows as confirmed, but driver does not move on the map Driver does"See full answer