"This is another Diagnosis problem. To answer this question, we suggest you use our framework (along with the TROPIC method) to be as thorough as possible. The framework is as follows:
Ask clarifying questions
List potential high level reasons
Gather Context (TROPIC)Time
Region
Other features / products (internal)
Platform
Industry / Competition
Cannibalization
Establish a theory of probable cause
Test theories
Propose solutions
Summarize
"
Exponent - "This is another Diagnosis problem. To answer this question, we suggest you use our framework (along with the TROPIC method) to be as thorough as possible. The framework is as follows:
Ask clarifying questions
List potential high level reasons
Gather Context (TROPIC)Time
Region
Other features / products (internal)
Platform
Industry / Competition
Cannibalization
Establish a theory of probable cause
Test theories
Propose solutions
Summarize
"See full answer
"Clarify the Issue: Begin by asking for more context about the specific issue they're referring to. This demonstrates your ability to gather information and make sure you have a clear understanding of the problem at hand.
Assumption: biggest issue is decrease in north start metric: # of bookings
Prioritize and Define Goals: Once you have a clear understanding of the issue, outline the goals you'd like to achieve in solving it. Increasing booking conversions, reducing friction in the bo"
Danyal R. - "Clarify the Issue: Begin by asking for more context about the specific issue they're referring to. This demonstrates your ability to gather information and make sure you have a clear understanding of the problem at hand.
Assumption: biggest issue is decrease in north start metric: # of bookings
Prioritize and Define Goals: Once you have a clear understanding of the issue, outline the goals you'd like to achieve in solving it. Increasing booking conversions, reducing friction in the bo"See full answer
"I'm going to assume the problem is limited until the point of where the rider get into the car.
Rider segments/characteristics:
Local rider (lives and travels in the same city)
Tourist rider (visiting a city, using Lyft for the first time in the city)
Lets think about some problems for these types of users:
Local rider: (Choose to prioritize on these use-cases assuming its a larger % of rides overall)
Ride shows as confirmed, but driver does not move on the map
Driver does"
Arya R. - "I'm going to assume the problem is limited until the point of where the rider get into the car.
Rider segments/characteristics:
Local rider (lives and travels in the same city)
Tourist rider (visiting a city, using Lyft for the first time in the city)
Lets think about some problems for these types of users:
Local rider: (Choose to prioritize on these use-cases assuming its a larger % of rides overall)
Ride shows as confirmed, but driver does not move on the map
Driver does"See full answer
Product Manager
Product Strategy
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"I suggest a 4 step process:
Ensure your recruitment process and company's branding are inclusive. This means using inclusive language in your job postings, avoiding gender stereotypes, and making sure your company's website and social media presence are welcoming to people from all backgrounds.
Partner with nonprofit and cultural organizations to reach a more diverse pool of candidates. Many organizations can help you connect with candidates from underrepresented groups. These org"
gdecuri - "I suggest a 4 step process:
Ensure your recruitment process and company's branding are inclusive. This means using inclusive language in your job postings, avoiding gender stereotypes, and making sure your company's website and social media presence are welcoming to people from all backgrounds.
Partner with nonprofit and cultural organizations to reach a more diverse pool of candidates. Many organizations can help you connect with candidates from underrepresented groups. These org"See full answer
"Why it is important to solve the problem: Mission of open table is to help restaurants grow and run their businesses and to enable diners to discover and book the perfect table every time they dine.
If the conversion is down that is directly impacting the problem that OpenTable is trying to solve.
Big boulder reason why conversion can drop
a. Number of reservations are down
b. The supply on open table app has gone down causing more number of customers to bounce from the App
I will do a"
Anonymous - "Why it is important to solve the problem: Mission of open table is to help restaurants grow and run their businesses and to enable diners to discover and book the perfect table every time they dine.
If the conversion is down that is directly impacting the problem that OpenTable is trying to solve.
Big boulder reason why conversion can drop
a. Number of reservations are down
b. The supply on open table app has gone down causing more number of customers to bounce from the App
I will do a"See full answer
"Thorough analysis of the asks- what is the strategic fit, overall business value, goals?
Analysis of resources - skillset/ time/ dependencies.
Create a list of all the things that we have to do, rank them by value(impact), urgency and effort needed.
Stakehodler inputs.
Moscow priroitization/ value vs effort frameworks.
Have clear communication channels with our stakehodlers to socialzie progress/ effort
Sequence the asks - subject to changing circumstances.
Call ou"
Anonymous Boa - "Thorough analysis of the asks- what is the strategic fit, overall business value, goals?
Analysis of resources - skillset/ time/ dependencies.
Create a list of all the things that we have to do, rank them by value(impact), urgency and effort needed.
Stakehodler inputs.
Moscow priroitization/ value vs effort frameworks.
Have clear communication channels with our stakehodlers to socialzie progress/ effort
Sequence the asks - subject to changing circumstances.
Call ou"See full answer
"First I would like to define what a negative experience might construe
Unable to book the reservation
Customers unable to cancel reservations
The customers unable to find restaurants in the location they are in
customers unable to interact or leave reviews.
I will try to solve for the first one. In this scenario, I would like to understand the frequency of the issue’s occurrence.
I will try to understand if there was a new feature rolled out that may have impacted it such as chang"
Lakshmi tejaswi S. - "First I would like to define what a negative experience might construe
Unable to book the reservation
Customers unable to cancel reservations
The customers unable to find restaurants in the location they are in
customers unable to interact or leave reviews.
I will try to solve for the first one. In this scenario, I would like to understand the frequency of the issue’s occurrence.
I will try to understand if there was a new feature rolled out that may have impacted it such as chang"See full answer
"I like Spotify, because Spotify has a social element and an element of community that other music apps do not. The ability to see what friends are listening to, make playlists/jams with friends, and enjoy the "wrapped" at the end of the year (which is also an incredible social sharing tactic), is what sets it apart from other apps."
Madeline S. - "I like Spotify, because Spotify has a social element and an element of community that other music apps do not. The ability to see what friends are listening to, make playlists/jams with friends, and enjoy the "wrapped" at the end of the year (which is also an incredible social sharing tactic), is what sets it apart from other apps."See full answer