DoorDash Analytical Interview Questions

Kartikeya N. - "Clarifying questions: What is meant by abuse?: Fake, paid reviews Are we looking at any particular country ? : Global Have we seen an increase in the number of fake reviews on Amazon?: Yes Can we quantify the % of fake reviews and how much it has increased in the recent past?: Can’t divulge company data Lets first start with the Vision of Amazon. It is to be the world’s most customer centric company. That is a very lofty and high standards’ Vision. So the problem we are trying to s"See full answer

Anonymous Aardvark - "QUESTION: Imagine that you are a PM that owns the post booking experience at Airbnb.How would you solve for the worst post-booking experience? Follow-up questions: Specific business goal in mind? (no) What is my scope? Do I own all post booking across product category? Or is there a specific product that I am focussing on (events, homes, specific home duration)? (you chose) Am I focussing on the user - renter or event goer? Or the creator - host or event creator? (your choice) Do yo"See full answer

Hashmina H. - "Clarifying Questions: Do we want to target a particular geography or location or should it be done globally? Assume global Is there any particular platform and device we are targeting (App/web) or should it be cross platforms? Cross platforms Can I think about it as Product led solutions or do you want to consider marketing alternatives as well? Let's start with Product led solutions & later if time permits, we can touch on the marketing side as well Are there any constra"See full answer

D P. - "Question for the community: have others experienced a situation where the interviewer really pushed for defining a success metric early on in the case before making too much progress on the case itself? If so, how did you handle? How I approached the case: I used the framework taught here on Exponent but have a question for the community. At the beginning of the interview, I shared my steps - company goals, customer, painpoints, solutions, prioritize and if we had time, I'll explore some succ"See full answer

Steven M. - "Clarifying questions: I assume we're focused on the consumer side of this? ** Yes I am assuming post booking begins immediately after booking a ticket and ends when the user leaves the airport at their destination. Does that sound right? ** Yes Goals: United Airlines wants to get its passengers to their destination seamlessly, safely, and on time. Users: I think about user groups in 3 main buckets. 1) 24 hours following booking 2) >24 following booking through 24 hours before boarding "See full answer

Anonymous Fox - "In what terms we need to improve the quality? Is there any focus on any particular host/customer experience? - Let’s consider that we need to improve the customer engagement on Airbnb platform. Airbnb has both - web interface as well as mobile interface. So, I am assuming the experience on both the platforms. I will brief about Airbnb - Airbnb provides homeowners to rent their spare rooms/properties to travelers/visitors and at the same time, travelers/visitors can get accommodation at budget"See full answer

Danyal R. - "Start with OpenTable's goal: making reservations easier for customers. If user's are having bad experiences then that impacts the key metrics ( # of bookings), create a negative brand perception with the potential to lose customers. Focus on ecosystem: customers making reservations & merchants/businesses each have different pain points. For the sake of time, focus on customer's experience. Post Booking User Flow User receives a post booking confirmation (date/time"See full answer

Anu S. - "what is a task rabbit? marketplace connecting users with freelance labor with local demand, allowing consumers to find help with everyday tasks, including furniture assembly, moving, delivery, and handy person work Explain the User Flow in short: User logs in, searches for the services, sorts, picks and books the service the gig worker gets 24 hours to pick the request, accepted or declined In case it is accepted then it is considered a "BOOKed"gig what is the post booking experience? -"See full answer

Pree M. - "Let's split the experience in four parts: Time between order is placed and order is waiting to be prepped by the shopper. Time between order is prepped by the shopper and ready to be picked by the driver. Time when it's out for delivery. Post delivery experience. Now lets think through what can do wrong? How do we define wrong? A wrong would be anything where a customer has a negative experience. Let's dive into the when things could potentially go wrong. **order is placed and"See full answer

Exponent - "This is another Diagnosis problem. To answer this question, we suggest you use our framework (along with the TROPIC method) to be as thorough as possible. The framework is as follows: Ask clarifying questions List potential high level reasons Gather Context (TROPIC)Time Region Other features / products (internal) Platform Industry / Competition Cannibalization Establish a theory of probable cause Test theories Propose solutions Summarize "See full answer

Danyal R. - "Clarify the Issue: Begin by asking for more context about the specific issue they're referring to. This demonstrates your ability to gather information and make sure you have a clear understanding of the problem at hand. Assumption: biggest issue is decrease in north start metric: # of bookings Prioritize and Define Goals: Once you have a clear understanding of the issue, outline the goals you'd like to achieve in solving it. Increasing booking conversions, reducing friction in the bo"See full answer

IamaPM - "Number of visits to the site had increased, so total reservations infact went up, but conversion was down due to more users visiting, due to a promotion offered by the company or may be due to more ad entry points, social media, friend recommendations etc."See full answer

Lakshmi tejaswi S. - "First I would like to define what a negative experience might construe Unable to book the reservation Customers unable to cancel reservations The customers unable to find restaurants in the location they are in customers unable to interact or leave reviews. I will try to solve for the first one. In this scenario, I would like to understand the frequency of the issue’s occurrence. I will try to understand if there was a new feature rolled out that may have impacted it such as chang"See full answer