Navigating Price Objections as a Solutions Architect: Mock Interview and Answer

Solutions Architect
Exponent TeamExponent TeamLast updated

As a solutions architect, navigating price objections during the sales cycle can be a common hurdle.

Price concerns often arise even after a potential customer validates a proposed solution and it's your job as an SA to address them!

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Sneak Peek: The three most common solutions architect interview questions are:
- How to handle a customer objection
- Tell me about a time you made a mistake
- Solving a complex problem for a customer

However, a comprehensive approach involving thorough research, business value analysis, and creative deal structuring can make all the difference.

About this interview

In this mock interview, a Microsoft solutions engineer named Myles provides insight on navigating price objections and reaching a mutually beneficial agreement.

Myles is a solutions engineer at Microsoft. He answers the interview question, "How do you handle price objections from a customer?"

Key takeaways:

  • Thorough research, analysis of business value, and creative deal structuring can help navigate price objections during the sales cycle.
  • Understanding the customer's current state and goals before proposing a solution is essential.
  • Becoming a trusted advisor is vital to navigating price objections effectively.
  • Navigating price objections requires a comprehensive approach involving more than technical validation.

Customer's Current State

Before proposing a solution, it's essential to understand the customer's current state and goals.

This can be achieved by gathering relevant metrics and aligning them with potential solutions.

Doing this makes it easier to demonstrate to the customer how the solution can benefit their organization and help them achieve their desired goals.

However, metrics alone may not fully convince the customer to invest in the solution.

It's also important to highlight factors like the cost of inaction, which can illustrate the tangible and intangible expenses associated with not investing in a solution.

Become a Trusted Advisor

As a solutions architect, becoming a trusted advisor is vital to navigating price objections effectively.

By comprehending the customer's challenges, solutions architects can structure deals and contracts to benefit the customer.

This may include allowing them to defer payments to avoid double spending on similar solutions.

Although solutions architects should be technical and trusted advisors, the sales team is responsible for price negotiations.

However, solutions architects can still be crucial in helping the sales team structure contracts that work for the customer's benefit, including discounts or payment timelines.

Technical validation can also help ease the transition when the price inevitably becomes an issue.

Take a Comprehensive Approach

Navigating price objections in sales requires a comprehensive approach involving more than technical validation.

Solutions architects should do their homework on the customer's goals and current state and incorporate this information into the sales cycle.

A mutually beneficial agreement can be reached by demonstrating the business value of the solution and creative deal structuring.


Understanding the customer's current state and goals, becoming a trusted advisor, and creative deal structuring are all key factors to consider when navigating price objections in sales.

More Behavioral Interview Questions

Practice more solutions architect behavioral interview questions like "How do you handle price objections?"

Tell me about a time when you:

  • Dealt with a customer request that had an objection.
  • Were double-booked for a meeting, and how you resolved it.
  • Resolved a customer pain point with an innovative solution.
  • Declined a customer requirement.

About the Solutions Architect Interview

The solutions architect interview typically has the following stages:

1. Recruiter screen

In this 30-45min interview, your recruiter will ask about your resume, domain knowledge of solutions engineering, and behavioral questions to assess your culture fit.

2. Manager screen

In this interview, you'll discuss your technical skills and domain knowledge and explain how you'd add value to the company.

3. On-site interview

On-site interviews usually last 3-5 hours and consist of several rounds, including a technical concepts interview and a presentation. The rest of the interviews focus on behavioral skills.

The interview stages can vary across companies, and the role may be called Solutions Engineer, Cloud Architect, or Solutions Consultant. Your recruiter can clarify the growth of the solutions architect role and how your team may look.

Learn everything you need to ace your solutions architect interviews.

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