DoorDash Interview Questions

Anonymous Fox - "In what terms we need to improve the quality? Is there any focus on any particular host/customer experience? - Let’s consider that we need to improve the customer engagement on Airbnb platform. Airbnb has both - web interface as well as mobile interface. So, I am assuming the experience on both the platforms. I will brief about Airbnb - Airbnb provides homeowners to rent their spare rooms/properties to travelers/visitors and at the same time, travelers/visitors can get accommodation at budget"See full answer

Danyal R. - "Start with OpenTable's goal: making reservations easier for customers. If user's are having bad experiences then that impacts the key metrics ( # of bookings), create a negative brand perception with the potential to lose customers. Focus on ecosystem: customers making reservations & merchants/businesses each have different pain points. For the sake of time, focus on customer's experience. Post Booking User Flow User receives a post booking confirmation (date/time"See full answer

Anonymous Crab - "Super helpful video on metrics and experimentation design! However, I did not see any discussion on the actual algorithm improvement ideas. So it left me with these questions: 1) How would you actually improve the algorithm? (e.g. sorting based on amenities preferences, miles from airport, etc.). Of course, totally makes sense that we would test how that improvement moved our chosen success metrics. 2) Should we be choosing one metric or one set of metrics we want to optimize for when we impro"See full answer

corrie881 - "The question is about Netflix users decreasing 10%, not about delivery app."See full answer

Saurabh G. - "Picked Turo, prioritized customer (renter) persona, listed a few paint points across three pillars - Tool, Car Owner, Car Worst Case scenarios Order did not go through, no order confirmation received Notification issue with tool Owner not replying Owner did not deliver car as expected - delayed or no show 5 Issues with car - not clean, not as promised, dirty, engine isssues Car breakdown after pickup Payment issues Fraud I picked up no show as an issue which could b"See full answer

Saurabh G. - " Company Goal: Make quality service at competitive price available for customers and enable contractor to maximize income sources Clarification: Post Booking Experience is the user flow from the point a booking is confirmed to the time the service is delivered to the customer. Metric: CSAT and Orders successfully completed Personas: Customer, service provider, business USER JOURNEY Customer (User Journey) Booking confirmed on portal Add to calendar Email / text con"See full answer

Logan S. - "Clarify the Goal (What Does Success Look Like?) Asked: Why is DoorDash launching bikes for Dashers? Is it to: Expand Dasher availability in dense urban areas? Lower delivery times or costs? Increase access to work for those without cars? Each possible goal shapes the metrics differently. Broke Metrics into Categories: Operational Metrics Measure how well bikes are functioning as a delivery method. Average delivery time (bike vs car/walk) Order completion rate for bike Dashers On-t"See full answer

Anonymous Dove - "The Doordash post-order experience is the part of the service that happens after the user has placed an order and is waiting for the delivery. This experience can be improved by providing more information, communication, and convenience to the user. Here are some possible ways to do this: Provide real-time tracking and updates: Users want to know the status and location of their order, as well as the estimated time of arrival. By providing real-time tracking and updates, users can feel mor"See full answer

Kinjal S. - "Shopping funnel and engagement: Global search brings up food items from multiple restaurants but results don't directly lead users to the item in the restaurant. Retention and repeat: Users are not able to earn and burn store-specific rewards. Similarly stores/restaurants can't build direct relationship w/ the customers and provide custom offers Multi-store cart and checkout. Currently DD supports cart and checkout from a single restaurant at a time. Many times customers want to order f"See full answer

Gunjan B. - "Google flights doesn't have a booking experience. Is this even a real question?"See full answer

Shivam G. - "My Favourite music application - YT Music YT music is a music streaming service for individuals. YT Music is exclusive for YT Premium members. Users : Listeners Creator Ops (internal to Youtube) Business Goal : Improve Listener engagement by 20% in the next 6 months. Listener Engagement - DAU (Activity is defined as listened to music for at-least 10 mins) Listener User Segments : Music Enthusiasts Music for relaxation Which segment has the opportunity? List Pain"See full answer

Sandhya N. - "Clarifying Questions: Discover events, purchase/resell via app Post booking: After ticket purchase to event completion Motivation for Ticketmaster: Strengths: 70-80% of ticketing business, tie ups with venues Competition: meetup Low frequency product - so every experience matters Positive wom: Reduced marketing Retention of users, organizers Users: Ecosystem Attendees: Discover, buy and attend events - {chose this} Event Organizers: marketing/demand, s"See full answer

Aditya S. - "I told a story about how our team was focussed on moving a key metric i.e. NPS and to do that we build 3 top requested user feature. Post release the detractors % didn't move even though the detractors request for features shipped went down. Then I connect with users and did some analysis post which we realised that we need to pivot our focus from shipping features to enabling complete workflows for our users i.e. shipping all those feature which are used together in a feature as then only users"See full answer

Jatan P. - "Step 1 - clarifying question: Are we just focusing on the customer who rented a car or both who has given a car? (Assumed only a customer who rented a car) Are we just focusing on the mobile or web apps? (Assumed only the mobile app) Step 2 -Define users: customer who rented a car. Step 3 - pain points: unclear communication between both parties. lack of support if needed. hassle-full car drop experience. No survey or complaint channel about how the experienc"See full answer

Anu S. - "what is a task rabbit? marketplace connecting users with freelance labor with local demand, allowing consumers to find help with everyday tasks, including furniture assembly, moving, delivery, and handy person work Explain the User Flow in short: User logs in, searches for the services, sorts, picks and books the service the gig worker gets 24 hours to pick the request, accepted or declined In case it is accepted then it is considered a "BOOKed"gig what is the post booking experience? -"See full answer

Saurabh K. - "Missing Item - User ordered multiple items, few items are missing Wrong Item - Entire order is wrong / there are items in the order that were never ordered How is this measured ? CSAT Missing Items Wrong Items Step 1 : Collect data on orders that reported missing / wrong items. Dive deep to understand if the problem is isolated to a specific metro/zip code/restaurant type (say fast food vs fine dine), time of day (lunch vs dinner), tenure of the courier on th"See full answer

Sri A. - "Success for Yelp reviews. (assuming these are standard reviews posted by customers, for a restaurant or bar or a cafe listed on Yelp. Has a 5-star calibration that users can enter and free-form text.) Select Metrics should span the entire funnel across adoption, engagement, quality, and overall impact for Yelp. Adoption metrics: Total # of reviews written, Avg reviews/ listing Engagement metrics: # reviews being scanned, marked as being useful, etc. Quality metrics: %ge of disputed"See full answer

Anonymous Gazelle - "Post Booking Journey – Starts from making the payment for the ticket & ends at collecting the baggage at the belt Different Steps, which are involved and could go wrong: Payment gateway is not responding and the last Payment made but booking not confirmed Ticket gets cancelled but money is not refunded / money is debited but ticket is not refunded Flight gets rescheduled / Cancelled / Delayed Huge Qs at check in counter / Security Want to purchase a service onboard but currency not"See full answer