Recent DoorDash Product Manager Interview Questions

Kartikeya N. - "Let me first start with some clarifying questions What do we mean by 10x? User engagement/ revenue/ acquisition?: Revenue Are we looking at global revenue or from a particular market like USA?: Global Are there any constraints or timelines for this ask?: Not much constraints, lets aim for a 10X increase in 5 years Sure, let me first start with the Goal of Duolingo. Duolingo’s aim is to simplify language learning and make it entertaining as well as educational. It is known for it’s use of"See full answer

Shoaib H. - "Clarifyig questons Why do we want to re-design the feature? are there any existing problem with the existing DM feature? -- you figure out Do we have any particular goal in mind which we want to achieve? related to Engagement, Session time etc? -- Think yourself When we say DMs, this includes P2P, Message to business, Message to an open account or you have something else in mind? -- Think yourself With that bieng said lets first understand what are the core use cases of the DM as a feature P"See full answer

Kartikeya N. - "Clarifying questions: What is meant by abuse?: Fake, paid reviews Are we looking at any particular country ? : Global Have we seen an increase in the number of fake reviews on Amazon?: Yes Can we quantify the % of fake reviews and how much it has increased in the recent past?: Can’t divulge company data Lets first start with the Vision of Amazon. It is to be the world’s most customer centric company. That is a very lofty and high standards’ Vision. So the problem we are trying to s"See full answer

Gunjan B. - "Google flights doesn't have a booking experience. Is this even a real question?"See full answer

D P. - "Question for the community: have others experienced a situation where the interviewer really pushed for defining a success metric early on in the case before making too much progress on the case itself? If so, how did you handle? How I approached the case: I used the framework taught here on Exponent but have a question for the community. At the beginning of the interview, I shared my steps - company goals, customer, painpoints, solutions, prioritize and if we had time, I'll explore some succ"See full answer

Steven M. - "Clarifying questions: I assume we're focused on the consumer side of this? ** Yes I am assuming post booking begins immediately after booking a ticket and ends when the user leaves the airport at their destination. Does that sound right? ** Yes Goals: United Airlines wants to get its passengers to their destination seamlessly, safely, and on time. Users: I think about user groups in 3 main buckets. 1) 24 hours following booking 2) >24 following booking through 24 hours before boarding "See full answer

Bharat D. - "Went through scenarios where a user Interviewer asked me to select a scenario, mostly outside of the control of the app. The interviewer saw me rattled and suggested the need to get to a venue as an experience. I designed a solution and suggested an MVP. The goal was to select a scenario, design MVP and suggest user journey/cohort selection and demonstrate measurement."See full answer

Anonymous Fox - "In what terms we need to improve the quality? Is there any focus on any particular host/customer experience? - Let’s consider that we need to improve the customer engagement on Airbnb platform. Airbnb has both - web interface as well as mobile interface. So, I am assuming the experience on both the platforms. I will brief about Airbnb - Airbnb provides homeowners to rent their spare rooms/properties to travelers/visitors and at the same time, travelers/visitors can get accommodation at budget"See full answer

Tracy C. - "Before I walk you through my thought process, I want to align you with the definition of discovery. I assume discovery is the journey before a guest adds a property or experience to the cart, which can be broken down into the discovery of listings pre-search bar on the homepage and discovery post-search bar on the search results page. Are we talking about both touch points as discovery, or would you like me to focus specifically on one? Is this for a specific platform, mobile or desktop web? Bec"See full answer

Arya R. - "I'm going to assume the problem is limited until the point of where the rider get into the car. Rider segments/characteristics: Local rider (lives and travels in the same city) Tourist rider (visiting a city, using Lyft for the first time in the city) Lets think about some problems for these types of users: Local rider: (Choose to prioritize on these use-cases assuming its a larger % of rides overall) Ride shows as confirmed, but driver does not move on the map Driver does"See full answer

Ajay K. - "What does ride quality mean? Drivers/passengers? experience from booking the ride to completing the ride and rating/passing feedback? Where → country?state?City? Airports? Hotels? Universities? In app/web/premium/non-premium? Audience → Certian section of audience we’re targeting? When? Deadline? Why? Any metric drops? trends? Competitive conquesting? Goal: Metric? Rating score? Will talk about Vision and Context and How people use the app a little bit Audience: Teens, Adults and Old Age are t"See full answer

Rushab S. - "Before we can delve into opportunities to increase revenue and create a roadmap for next 5 years, let's look at Spotify's Vision and Mission Statement Who are the key stakeholders currently in spotify's ecosystem and how does spotify make revenue What are some of the key market trends that impact the stakeholders in the spotify's ecosystem Spotify's Vision and Mission Statement Mission: Our mission is to unlock the potential of human creativity Vision: Spotify's vision is to be"See full answer

Saurabh G. - "Picked Turo, prioritized customer (renter) persona, listed a few paint points across three pillars - Tool, Car Owner, Car Worst Case scenarios Order did not go through, no order confirmation received Notification issue with tool Owner not replying Owner did not deliver car as expected - delayed or no show 5 Issues with car - not clean, not as promised, dirty, engine isssues Car breakdown after pickup Payment issues Fraud I picked up no show as an issue which could b"See full answer

Sandhya N. - "Clarifying Questions: Discover events, purchase/resell via app Post booking: After ticket purchase to event completion Motivation for Ticketmaster: Strengths: 70-80% of ticketing business, tie ups with venues Competition: meetup Low frequency product - so every experience matters Positive wom: Reduced marketing Retention of users, organizers Users: Ecosystem Attendees: Discover, buy and attend events - {chose this} Event Organizers: marketing/demand, s"See full answer

Saurabh G. - " Company Goal: Make quality service at competitive price available for customers and enable contractor to maximize income sources Clarification: Post Booking Experience is the user flow from the point a booking is confirmed to the time the service is delivered to the customer. Metric: CSAT and Orders successfully completed Personas: Customer, service provider, business USER JOURNEY Customer (User Journey) Booking confirmed on portal Add to calendar Email / text con"See full answer