"In a previous role as a Program Manager, I encountered a situation where we were halfway through a project aimed at streamlining our customer support operations. It became evident that a specific process we were implementing to manage customer inquiries and escalations was inefficient and causing delays.
Recognizing the importance of addressing this issue promptly, I took the following steps:
Assessment: First, I conducted a thorough assessment of the process to pinpoint the bottlenecks a"
Anonymous Panda - "In a previous role as a Program Manager, I encountered a situation where we were halfway through a project aimed at streamlining our customer support operations. It became evident that a specific process we were implementing to manage customer inquiries and escalations was inefficient and causing delays.
Recognizing the importance of addressing this issue promptly, I took the following steps:
Assessment: First, I conducted a thorough assessment of the process to pinpoint the bottlenecks a"See full answer
"Estimate how many potholes there are across the continental USA.
Continental USA=?
USA area: 9.834~9 Mn km²
Considering 10% constitutes of water bodies
Land: 8.1~8Mn km²
Land will comprise of residential area, commercial area, inner roads and highways
Residential area: 2.5%
Commercial area:2.5%
Inner roads: 2.5%
Highways: 2.5%
Barren Land: 30%
Forest: 30%
Grassland: 30%
Highways don't have potholes. Also Barren Land and Forest will not be considered.
So,
Residential area: 2.5%= 0.2Mn"
Saurao D. - "Estimate how many potholes there are across the continental USA.
Continental USA=?
USA area: 9.834~9 Mn km²
Considering 10% constitutes of water bodies
Land: 8.1~8Mn km²
Land will comprise of residential area, commercial area, inner roads and highways
Residential area: 2.5%
Commercial area:2.5%
Inner roads: 2.5%
Highways: 2.5%
Barren Land: 30%
Forest: 30%
Grassland: 30%
Highways don't have potholes. Also Barren Land and Forest will not be considered.
So,
Residential area: 2.5%= 0.2Mn"See full answer
"Clarifications: Who are we? Google, US context, no constraints, no specific type of mw, at home or work? home
Vision: Enable healthy and happy living through delicious, healthy and safe food quickly & easily
Goal: Engagement (repeated use)
User Segments (JTBD):
Prepare food at home regularly
Prepare food at home occasionally
Make/eat food at home rarely/never
Pain points:
Don’t know how to cook
Don’t have time to get ingredients
**Don’t have time to"
Sarabjeet S. - "Clarifications: Who are we? Google, US context, no constraints, no specific type of mw, at home or work? home
Vision: Enable healthy and happy living through delicious, healthy and safe food quickly & easily
Goal: Engagement (repeated use)
User Segments (JTBD):
Prepare food at home regularly
Prepare food at home occasionally
Make/eat food at home rarely/never
Pain points:
Don’t know how to cook
Don’t have time to get ingredients
**Don’t have time to"See full answer
"First Contextual Questions: Opportunities & Threats for whom? Assuming for Google Maps only
Approach:
Google’s Vision & Mission > Where does Maps fit into that?
Analysing use case that Google Maps serve?
SWOT Analysis
My View
## Google Vision & Mission: To organize world’s information and make it universally accessible and useful
Google Maps Strategic Fit: _Google Maps provides organization of geographic information, allows users to change/add/delete c"
Sourabh M. - "First Contextual Questions: Opportunities & Threats for whom? Assuming for Google Maps only
Approach:
Google’s Vision & Mission > Where does Maps fit into that?
Analysing use case that Google Maps serve?
SWOT Analysis
My View
## Google Vision & Mission: To organize world’s information and make it universally accessible and useful
Google Maps Strategic Fit: _Google Maps provides organization of geographic information, allows users to change/add/delete c"See full answer
Product Manager
Product Strategy
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"As we can pass info to only one child at a time, I told that from any given node, we have to pass the info to that child(of this node) which has the largest subtree rooted at it. To calculate the subtree sizes, I used DFS. And then to calculate the minimum time to pass info to all the nodes, I used BFS picking the largest subtree child first at every node. I couldn't write the complete code in the given time and also made a mistake in telling the overall time complexity of my approach. I think t"
Lakshman B. - "As we can pass info to only one child at a time, I told that from any given node, we have to pass the info to that child(of this node) which has the largest subtree rooted at it. To calculate the subtree sizes, I used DFS. And then to calculate the minimum time to pass info to all the nodes, I used BFS picking the largest subtree child first at every node. I couldn't write the complete code in the given time and also made a mistake in telling the overall time complexity of my approach. I think t"See full answer
"How many people are using the shuttle service?
what are the stops for the service?
What time does the shuttle service run?
How many people are driving versus the shuttle service?
"
Tanshi T. - "How many people are using the shuttle service?
what are the stops for the service?
What time does the shuttle service run?
How many people are driving versus the shuttle service?
"See full answer
"Clarify:
who owns previous seasons? are we competing against them?
Cost based:
Cost >= Revenue generated
Revenue = subscribers + advertisements
subscribers = new subscribers (joining for the season) x avg spend on plan
advertisements = total viewors (new + existing) x total season duration x ads/unit time x rev/ ad display
Costs = pricing of the show + operational costs (data center cost + streaming cost)
"
Rev - "Clarify:
who owns previous seasons? are we competing against them?
Cost based:
Cost >= Revenue generated
Revenue = subscribers + advertisements
subscribers = new subscribers (joining for the season) x avg spend on plan
advertisements = total viewors (new + existing) x total season duration x ads/unit time x rev/ ad display
Costs = pricing of the show + operational costs (data center cost + streaming cost)
"See full answer
"Clarification about the Google Web Answers, its goal, and vision for the next 4-5 years.
Talk about the different user personas and the actions which they should take to achieve that vision.
Finally replicating these actions and corresponding actions into metrics.
Evaluate the different action if we there are any negative recursion about these metrics"
Anonymous Muskox - "Clarification about the Google Web Answers, its goal, and vision for the next 4-5 years.
Talk about the different user personas and the actions which they should take to achieve that vision.
Finally replicating these actions and corresponding actions into metrics.
Evaluate the different action if we there are any negative recursion about these metrics"See full answer
"Clarifications
Shared laundry means there are a number of washers and dryers in a room, and anyone can pay to use those for one cycle
Assuming minimal hardware changes to washers and dryers
Goal: Improve customer satisfaction with the shared laundry experience
Metric: Customer satisfaction score (TBD)
Users:
Customers
Low volume (e.g. singles, young professionals etc.) (L, XL)
Medium volume (e.g. families with children or elderly etc.) (XL, S)
Large volume (e.g. re"
AspiringNoogler - "Clarifications
Shared laundry means there are a number of washers and dryers in a room, and anyone can pay to use those for one cycle
Assuming minimal hardware changes to washers and dryers
Goal: Improve customer satisfaction with the shared laundry experience
Metric: Customer satisfaction score (TBD)
Users:
Customers
Low volume (e.g. singles, young professionals etc.) (L, XL)
Medium volume (e.g. families with children or elderly etc.) (XL, S)
Large volume (e.g. re"See full answer
"Clarifying questions
Key value proposition of the product: an app that the blind can use to hail taxi service.
User type: fully blind people, based in the USA.
Form Factor: Mobile app for iOS and Android
Target market
Mobility is a basic human need. Currently, blind people are either dependent on others OR have to compromise on being mobile. -> Importance of problem is high
People need to visit multiple places in a day: work, leisure activities, social life etc. --> the frequency of"
Rahul J. - "Clarifying questions
Key value proposition of the product: an app that the blind can use to hail taxi service.
User type: fully blind people, based in the USA.
Form Factor: Mobile app for iOS and Android
Target market
Mobility is a basic human need. Currently, blind people are either dependent on others OR have to compromise on being mobile. -> Importance of problem is high
People need to visit multiple places in a day: work, leisure activities, social life etc. --> the frequency of"See full answer
"Clarification Questions
Do we need to calculate what we are seeing and processing or we want to process our unconscious thoughts in the memory as well? [You can have ]
And we need to calculate the amount of storage for a person in single day? [Yes]
For more product management interview experience
https://technomanagers101.blogspot.com/
High Level Formula = (24 hours - 6 hours of sleep(assuming no processing))([(4 hours of Concentration)(3.5 GB/hr analogous to movie playing at 108"
Anonymous Muskox - "Clarification Questions
Do we need to calculate what we are seeing and processing or we want to process our unconscious thoughts in the memory as well? [You can have ]
And we need to calculate the amount of storage for a person in single day? [Yes]
For more product management interview experience
https://technomanagers101.blogspot.com/
High Level Formula = (24 hours - 6 hours of sleep(assuming no processing))([(4 hours of Concentration)(3.5 GB/hr analogous to movie playing at 108"See full answer
"Let's start by describing a time machine, which is a device that allows somebody to move backwards or forwards in time.
The movement could be physical movement, wherein the user gets physically transported to a different timeline, or it could be getting a glimpse into a different timeline, like wearing a VR headset and getting to experience a different timeline without physically being there. For the purpose of this exercise, I will assume, this time machine allows a person to physically trans"
Akshay R. - "Let's start by describing a time machine, which is a device that allows somebody to move backwards or forwards in time.
The movement could be physical movement, wherein the user gets physically transported to a different timeline, or it could be getting a glimpse into a different timeline, like wearing a VR headset and getting to experience a different timeline without physically being there. For the purpose of this exercise, I will assume, this time machine allows a person to physically trans"See full answer
"Assuming we have to consider sms sent by people & not company messages, promotions etc
Total population of USA- 300 mil
Poverty rate- 10%
Remaining 270 mil
Avg members per household- 4
Total households- approx 70 mil
Kids(25) prefer whatsapp over traditional messaging nowadays unless absolutely necessary, so fo"
Debajyoti B. - "Assuming we have to consider sms sent by people & not company messages, promotions etc
Total population of USA- 300 mil
Poverty rate- 10%
Remaining 270 mil
Avg members per household- 4
Total households- approx 70 mil
Kids(25) prefer whatsapp over traditional messaging nowadays unless absolutely necessary, so fo"See full answer