"My day starts with an in-depth review of key performance indicators (KPIs) such as Net Promoter Score (NPS), CPH, IR, Busy, Wrap, and some other metrics. (Non-compliance like Chat disconnection, Bump process, pro-active adjustments, production hours, break adherence). This initial analysis helps me identify any immediate areas that need attention. I then check my calendar for any scheduled client calls to ensure I am prepared with the necessary updates and information. It's essential to keep th"
Surinder P. - "My day starts with an in-depth review of key performance indicators (KPIs) such as Net Promoter Score (NPS), CPH, IR, Busy, Wrap, and some other metrics. (Non-compliance like Chat disconnection, Bump process, pro-active adjustments, production hours, break adherence). This initial analysis helps me identify any immediate areas that need attention. I then check my calendar for any scheduled client calls to ensure I am prepared with the necessary updates and information. It's essential to keep th"See full answer
"Clarifying questions:
How can we define a transaction? incoming /outcoming funds? A successful outcoming transaction as a wire transfer and requested by the payer or account holder.
New users/ existing users? both
Which platform for transaction requests? mobile/ desktop? both
Are transactions direct from payer to beneficiary through a third-party such as banking/ financial services? yes
Are there any bounds to time/resource constraint for transactions? E.g. internal, domestic or in"
Anna H. - "Clarifying questions:
How can we define a transaction? incoming /outcoming funds? A successful outcoming transaction as a wire transfer and requested by the payer or account holder.
New users/ existing users? both
Which platform for transaction requests? mobile/ desktop? both
Are transactions direct from payer to beneficiary through a third-party such as banking/ financial services? yes
Are there any bounds to time/resource constraint for transactions? E.g. internal, domestic or in"See full answer
"Clarified on definition of hyperlocal - Defined it as a community of people in a 2-3 km radius and assumed geography as India
Talked about different type of community needs in a hyperlocal space - public services, local grocery delivery, food delivery, parcel delivery, making new friends for shared interests like playing badminton (Prioritised public services since it was underserved with respect to things like sewage cleaning, electricity outage in an area, community traffic problems, water"
KAI - "Clarified on definition of hyperlocal - Defined it as a community of people in a 2-3 km radius and assumed geography as India
Talked about different type of community needs in a hyperlocal space - public services, local grocery delivery, food delivery, parcel delivery, making new friends for shared interests like playing badminton (Prioritised public services since it was underserved with respect to things like sewage cleaning, electricity outage in an area, community traffic problems, water"See full answer
Product Manager
Product Design
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"Clarifying Questions:
Is it a chain of supermarkets? Or just an individual market?
Is the revenue overall or just from one store?
What are the reasons for the revenue growth? Pandemic? New buildings around? Other?
What does the supermarket sell? Anything specialized? Local goods?
Is there an app/website available to order stuff?
10,000 - 50,000
Vision: Be the most customer centric store
Goals:
Able to reach out to as many users as they can.
Increase the user base while keeping th"
Anonymous Reindeer - "Clarifying Questions:
Is it a chain of supermarkets? Or just an individual market?
Is the revenue overall or just from one store?
What are the reasons for the revenue growth? Pandemic? New buildings around? Other?
What does the supermarket sell? Anything specialized? Local goods?
Is there an app/website available to order stuff?
10,000 - 50,000
Vision: Be the most customer centric store
Goals:
Able to reach out to as many users as they can.
Increase the user base while keeping th"See full answer
"You should be able to easily identify this as a Measure Success question. These kinds of questions are used to test your analytical skills, as well as your ability to track project progress post-launch.
Recall the strategy for tackling them methodically and thoroughly:
Ask clarifying questions
State the goal of the feature / product
Behavior Mapping / UX Flow Mapping
Provide criteria to prioritize metrics
Prioritize metrics
Summarize
Let's begin!
"
Exponent - "You should be able to easily identify this as a Measure Success question. These kinds of questions are used to test your analytical skills, as well as your ability to track project progress post-launch.
Recall the strategy for tackling them methodically and thoroughly:
Ask clarifying questions
State the goal of the feature / product
Behavior Mapping / UX Flow Mapping
Provide criteria to prioritize metrics
Prioritize metrics
Summarize
Let's begin!
"See full answer
"Fintechs are providing ready solutions for various financial operations of banks with customer-centric UI which are easy to integrate with various platforms and cost-effective."
Vinay P. - "Fintechs are providing ready solutions for various financial operations of banks with customer-centric UI which are easy to integrate with various platforms and cost-effective."See full answer
"Improve facebook’s feed.
Clarifying questions:
Do we want to look at desktop or mobile specifically? – Mobile
Is there a specific goal we have in mind that we are trying to meet or just general improvements? — General improvements, innovation
Clarify Product:
The Facebook newsfeed is the content feed that users see when landing on the app. The feed shows content posted by people users follow
Within the feed the user is offered updates on people they follow - friends, family, celebrities"
Kiley S. - "Improve facebook’s feed.
Clarifying questions:
Do we want to look at desktop or mobile specifically? – Mobile
Is there a specific goal we have in mind that we are trying to meet or just general improvements? — General improvements, innovation
Clarify Product:
The Facebook newsfeed is the content feed that users see when landing on the app. The feed shows content posted by people users follow
Within the feed the user is offered updates on people they follow - friends, family, celebrities"See full answer
"Thorough analysis of the asks- what is the strategic fit, overall business value, goals?
Analysis of resources - skillset/ time/ dependencies.
Create a list of all the things that we have to do, rank them by value(impact), urgency and effort needed.
Stakehodler inputs.
Moscow priroitization/ value vs effort frameworks.
Have clear communication channels with our stakehodlers to socialzie progress/ effort
Sequence the asks - subject to changing circumstances.
Call ou"
Anonymous Boa - "Thorough analysis of the asks- what is the strategic fit, overall business value, goals?
Analysis of resources - skillset/ time/ dependencies.
Create a list of all the things that we have to do, rank them by value(impact), urgency and effort needed.
Stakehodler inputs.
Moscow priroitization/ value vs effort frameworks.
Have clear communication channels with our stakehodlers to socialzie progress/ effort
Sequence the asks - subject to changing circumstances.
Call ou"See full answer
"I am going to assume, the person is 50 years old and uses a basic feature phone. Here is how it goes
Local Context:
When you come back from morning walk, you are your friends stop at a chai point to rest and have tea, what do you talk about ? (Assume he says everything and anything). Imagine there are no friends but you still want to talk and you want your friends and everyone to listen to your thoughts / rant.
Imagine you don’t want to talk but you want only listen to what your frien"
Shahnawaz K. - "I am going to assume, the person is 50 years old and uses a basic feature phone. Here is how it goes
Local Context:
When you come back from morning walk, you are your friends stop at a chai point to rest and have tea, what do you talk about ? (Assume he says everything and anything). Imagine there are no friends but you still want to talk and you want your friends and everyone to listen to your thoughts / rant.
Imagine you don’t want to talk but you want only listen to what your frien"See full answer
"If I had to deliver a product or feature in half (or less) of the initial timeline, here's what I would do:
Prioritize the features: I would prioritize the features that are essential for the product's functionality and customer value. I would focus on the must-have features and put the nice-to-have features on hold.
Reassess the resources: I would reassess the resources available and determine if additional resources are required to meet the new timeline. I would explore options such as h"
Anonymous Panda - "If I had to deliver a product or feature in half (or less) of the initial timeline, here's what I would do:
Prioritize the features: I would prioritize the features that are essential for the product's functionality and customer value. I would focus on the must-have features and put the nice-to-have features on hold.
Reassess the resources: I would reassess the resources available and determine if additional resources are required to meet the new timeline. I would explore options such as h"See full answer
"THIS QUESTION IS FROM AMAZON
STRUCTURE OF THE ANSWER
ARTICULATE YOUR IDEA
WHY IS IT WORTH ADVOCATING
ACHIEVING THE IDEA
THE RESULTS AND IMPACT FOR THE COMPANY FROM THIS IDEA.
AND ADD THE CHERRY ON THE TOP I HAVE A PRESENTATION MADE TO PRESENT YOUR IDEAS INTO A COMPELLING WAY"
Lea M. - "THIS QUESTION IS FROM AMAZON
STRUCTURE OF THE ANSWER
ARTICULATE YOUR IDEA
WHY IS IT WORTH ADVOCATING
ACHIEVING THE IDEA
THE RESULTS AND IMPACT FOR THE COMPANY FROM THIS IDEA.
AND ADD THE CHERRY ON THE TOP I HAVE A PRESENTATION MADE TO PRESENT YOUR IDEAS INTO A COMPELLING WAY"See full answer
"Lets see, what kind of cost does google have to incur to run google photos. To think about this clearly, I want to think as if I was going to setup Google Photos now and it doesn't exist till today.
Cost for Building software and maintaining it
Cost for acquiring users
Cost for keeping the data of users safe and accessible
Miscellaneous
Now lets come back to today where Google photos clearly exist and I will think about the costing in each of these sections.
Google photos s"
Anubhav A. - "Lets see, what kind of cost does google have to incur to run google photos. To think about this clearly, I want to think as if I was going to setup Google Photos now and it doesn't exist till today.
Cost for Building software and maintaining it
Cost for acquiring users
Cost for keeping the data of users safe and accessible
Miscellaneous
Now lets come back to today where Google photos clearly exist and I will think about the costing in each of these sections.
Google photos s"See full answer
"Number of visits to the site had increased, so total reservations infact went up, but conversion was down due to more users visiting, due to a promotion offered by the company or may be due to more ad entry points, social media, friend recommendations etc."
IamaPM - "Number of visits to the site had increased, so total reservations infact went up, but conversion was down due to more users visiting, due to a promotion offered by the company or may be due to more ad entry points, social media, friend recommendations etc."See full answer
"Estimate the number of Slack Users.
Are we going to calculate the number of Slack users only in the US or throughout the world ?
Slack users within the US
By Slack users, are we going to consider only personal account users or enterprise account owners as well ?
Both. Enterprise and Personal Account.
Assuming that there are around 330 Million individuals in the US, splitting them into various age groups.
0-20, 2-40, 40-60 - 80 Million each
Above 80 = 80 Million
Since"
Sai ganapathy S. - "Estimate the number of Slack Users.
Are we going to calculate the number of Slack users only in the US or throughout the world ?
Slack users within the US
By Slack users, are we going to consider only personal account users or enterprise account owners as well ?
Both. Enterprise and Personal Account.
Assuming that there are around 330 Million individuals in the US, splitting them into various age groups.
0-20, 2-40, 40-60 - 80 Million each
Above 80 = 80 Million
Since"See full answer