"This is another Diagnosis problem. To answer this question, we suggest you use our framework (along with the TROPIC method) to be as thorough as possible. The framework is as follows:
Ask clarifying questions
List potential high level reasons
Gather Context (TROPIC)Time
Region
Other features / products (internal)
Platform
Industry / Competition
Cannibalization
Establish a theory of probable cause
Test theories
Propose solutions
Summarize
"
Exponent - "This is another Diagnosis problem. To answer this question, we suggest you use our framework (along with the TROPIC method) to be as thorough as possible. The framework is as follows:
Ask clarifying questions
List potential high level reasons
Gather Context (TROPIC)Time
Region
Other features / products (internal)
Platform
Industry / Competition
Cannibalization
Establish a theory of probable cause
Test theories
Propose solutions
Summarize
"See full answer
"RealSelf is a healthcare marketplace where consumers research aesthetic treatments (plastic surgery, etc.) and connect with physicians. Think of it like the Yelp of cosmetic procedures.
Right away we should identify this as an expansion problem. Recall the formula for this type of question:
Ask clarifying questions
Perform user analysis
Market risk analysis
State goals
Perform channel analysis
Prioritize growth channels
Strategy
**Summari"
Exponent - "RealSelf is a healthcare marketplace where consumers research aesthetic treatments (plastic surgery, etc.) and connect with physicians. Think of it like the Yelp of cosmetic procedures.
Right away we should identify this as an expansion problem. Recall the formula for this type of question:
Ask clarifying questions
Perform user analysis
Market risk analysis
State goals
Perform channel analysis
Prioritize growth channels
Strategy
**Summari"See full answer
"You should identify this type of interview question as an Expansion problem, since we're expanding to a new market. This is similar to a growth problem, with a few additional components. This is the formula you should use when tackling these types of interview questions:
Ask clarifying questions
Perform user analysis
Market risk analysis
State goals
Perform channel analysis
Prioritize growth channels
Strategy
Summarize
Without further"
Exponent - "You should identify this type of interview question as an Expansion problem, since we're expanding to a new market. This is similar to a growth problem, with a few additional components. This is the formula you should use when tackling these types of interview questions:
Ask clarifying questions
Perform user analysis
Market risk analysis
State goals
Perform channel analysis
Prioritize growth channels
Strategy
Summarize
Without further"See full answer
"Clarifying and Assumptions
Is there any specific geography we need to restrict to? Assumption: Total worldwide.
Is there any specific segment we need to restrict to? Assumption: All segments.
Number of users
Total worldwide users: 300,000,000
Storage per user
Slice the users into 3 segments.
Low users 80%
Free tier 2 GB per user available
Using the 80-20 rule for segmentation.
Medium users 10%
Basic paid tier 2 TB per user available
Usi"
Darpan D. - "Clarifying and Assumptions
Is there any specific geography we need to restrict to? Assumption: Total worldwide.
Is there any specific segment we need to restrict to? Assumption: All segments.
Number of users
Total worldwide users: 300,000,000
Storage per user
Slice the users into 3 segments.
Low users 80%
Free tier 2 GB per user available
Using the 80-20 rule for segmentation.
Medium users 10%
Basic paid tier 2 TB per user available
Usi"See full answer
"You should be able to easily identify this as a Measure Success question. These kinds of questions are used to test your analytical skills, as well as your ability to track project progress post-launch.
Recall the strategy for tackling them methodically and thoroughly:
Ask clarifying questions
State the goal of the feature / product
Behavior Mapping / UX Flow Mapping
Provide criteria to prioritize metrics
Prioritize metrics
Summarize
Let's begin!
"
Exponent - "You should be able to easily identify this as a Measure Success question. These kinds of questions are used to test your analytical skills, as well as your ability to track project progress post-launch.
Recall the strategy for tackling them methodically and thoroughly:
Ask clarifying questions
State the goal of the feature / product
Behavior Mapping / UX Flow Mapping
Provide criteria to prioritize metrics
Prioritize metrics
Summarize
Let's begin!
"See full answer
"My day starts with an in-depth review of key performance indicators (KPIs) such as Net Promoter Score (NPS), CPH, IR, Busy, Wrap, and some other metrics. (Non-compliance like Chat disconnection, Bump process, pro-active adjustments, production hours, break adherence). This initial analysis helps me identify any immediate areas that need attention. I then check my calendar for any scheduled client calls to ensure I am prepared with the necessary updates and information. It's essential to keep th"
Surinder P. - "My day starts with an in-depth review of key performance indicators (KPIs) such as Net Promoter Score (NPS), CPH, IR, Busy, Wrap, and some other metrics. (Non-compliance like Chat disconnection, Bump process, pro-active adjustments, production hours, break adherence). This initial analysis helps me identify any immediate areas that need attention. I then check my calendar for any scheduled client calls to ensure I am prepared with the necessary updates and information. It's essential to keep th"See full answer
"This is a straightforward Expansion problem, since we're expanding to a new market. This is the formula you should use when tackling these types of interview questions:
Ask clarifying questions
Perform user analysis
Market risk analysis
State goals
Perform channel analysis
Prioritize growth channels
Strategy
Summarize
Without further ado, let's dive in!
Ask clarifying questions
It's important to ask questions in advance to create a"
Exponent - "This is a straightforward Expansion problem, since we're expanding to a new market. This is the formula you should use when tackling these types of interview questions:
Ask clarifying questions
Perform user analysis
Market risk analysis
State goals
Perform channel analysis
Prioritize growth channels
Strategy
Summarize
Without further ado, let's dive in!
Ask clarifying questions
It's important to ask questions in advance to create a"See full answer