Customer Success Manager Customer Interaction Interview Questions

Jane D. - "My approach to dealing with difficult stakeholders has always been: Engage - Directly engage with the stakeholder, meet or chat Listen - Listen to what they have to say, patiently. Understand - Understand their POV, even if it is impossible at some times Ask - Ask clarifying questions. Why? When? What? Engage again - Keep them in the loop until there is closure For example, we were in the final stages of a very important, strategic project for our organization. I was leading th"See full answer

Anonymous Dingo - "Here's some thought on what I'll be doing in this situation: Identify the root cause (I'll try to assess WHY the engineers don't action these tickets). In order to identify the potential reasons, I'd have 1:1s with team members, observe participation and engagement in backlog grooming sessions and check in with leads and my peers. Lack of clarity on requirements or acceptance criteria. Skill gaps. Dependency on other teams or missing prerequisites. Team capaci"See full answer