"Missing Item - User ordered multiple items, few items are missing
Wrong Item - Entire order is wrong / there are items in the order that were never ordered
How is this measured ?
CSAT
Missing Items
Wrong Items
Step 1 :
Collect data on orders that reported missing / wrong items. Dive deep to understand if the problem is isolated to a specific metro/zip code/restaurant type (say fast food vs fine dine), time of day (lunch vs dinner), tenure of the courier on th"
Saurabh K. - "Missing Item - User ordered multiple items, few items are missing
Wrong Item - Entire order is wrong / there are items in the order that were never ordered
How is this measured ?
CSAT
Missing Items
Wrong Items
Step 1 :
Collect data on orders that reported missing / wrong items. Dive deep to understand if the problem is isolated to a specific metro/zip code/restaurant type (say fast food vs fine dine), time of day (lunch vs dinner), tenure of the courier on th"See full answer