Frequently Asked Questions


The Exponent membership includes exclusive access to all of the course content, unlimited peer mock interviews, our subscriber-only Slack channel, and so much more! Our courses include detailed lessons, guides, videos, and frameworks to help you ace your interview. All of our courses include free lessons - browse our courses at
The Exponent Slack Channel is a private community of thousands of other Exponent members. Our Slack Channel has relevant, fresh information on acing interviews and recent interview experiences shared by candidates like yourself.
You can visit the account Page, click "Edit Profile", and there you will find a checkbox to go anonymous and select a username.
You can change your email by visiting the account Page. If you originally signed up with Google or Facebook, you'll need to set a new password before you can change your email.
At this time, Exponent support offers assistance with account and service-related issues. If you would like more in-depth advice, we recommend you take a look at coaching.
Our business hours are Monday through Thursday, 8 AM - 8 PM PT. You can expect a response within 2 business days.
Users can delete their accounts on the account Page. You will be prompted to cancel your auto-renew subscriptions first. For security reasons, you will need to set a password and enter it on deletion. You will lose all access to subscriptions and coaching credits upon deletion.
If you aren’t satisfied with your membership for any reason, reach out to us and let us know how we can help. We offer full refunds within 5 days of purchase.
Your Exponent membership will renew automatically. You can cancel your plan at any time before your renewal date by visiting the account page.
Shoot us an email at [email protected].


Our interviewing coaching is a core pillar of the Exponent interview preparation experience. In addition to self-studying on our platform and practicing with mock interviews, you can give yourself the best chance of landing your dream role by seeking feedback from our expert interview coaches who can help level-up your interview presence, refine your responses, and highlight any pitfalls. Most students book 3-5 sessions to make the most of the coaching experience.
Before and during the 60 minute session, you'll discuss your goals and your coach will customize the session to tailor to your areas of improvement. During and after the session, you'll receive detailed feedback and guidance on how to improve. Some examples of what we might cover in our sessions include designing and specifying a product together, mini-brainstorm exercises, or collaborative product strategy sessions.
Exponent Coaches are experienced product managers, engineers, and industry experts who have been hand-picked and vetted by Exponent. Coaches are rigorously selected, and you can review their full profile before booking.
Exponent's negotiation coaching package is designed to help you achieve the best possible outcome in your negotiations. The coaching package includes unlimited time and meeting sessions with a trained negotiation coach, who will use their comprehensive and in-house data set of salary information to help you get a higher salary number—or your money back. Your coach will work with you to develop strategies and tactics to help you negotiate the best possible offer, and will be available for ongoing support and guidance as needed.
While our negotiation package is our most popular and full-service offering, if you're seeking a brief consultation with a negotiation coach, you can book a one-hour session to discuss your offer details.
Exponent's negotiation coaching package (not the 1-hour sessions) is guaranteed to increase your offer. If it does not, we will give you your money back!
Salary refers to the amount of money an employee is paid on an annual or hourly basis, while total compensation includes all of the monetary and non-monetary benefits an employee receives in addition to their salary, such as bonuses, stock options, health insurance, retirement plans, and other perks.
Every offer and company are unique. If you receive a job offer from a FAANG company, you may be able to negotiate a higher salary or stock-option package. However, if you’re interviewing with a startup, the situation may be different. Startup equity and compensation vary by industry and role. Working with a negotiation coach can help you identify which aspects of your offer are negotiable and which are not, so that you can focus on getting exactly what you want for your offer and your career.
In a 1-hour call, you will learn the basics of negotiating a tech job offer. This includes understanding your worth, researching achievable salaries, and knowing how to ask for what you deserve in follow-up calls and emails with recruiters or hiring managers. Whether you are negotiating for a FAANG+ job or a position at a tech startup as a junior or senior candidate, a negotiation coach can help you secure the highest possible salary and total compensation package.
Exponent Negotiation Coaches are experienced director-level talent professionals who have helped top-tier tech companies determine salary benchmarks and negotiate with candidates. Coaches are rigorously selected, and you can review their full profile before booking.
Exponent's career coaching services are designed to help you advance in your tech career and improve your job performance. Your coach will work with you to identify career goals and develop a plan to achieve them, including strategies for improving job performance and advancing in your tech career. Additionally, your coach will offer ongoing support and guidance to help you navigate the challenges and opportunities of your tech career.
Unused sessions never expire and can be redeemed for any type of 60-min coaching session.
Unused sessions are eligible for a refund within six months of purchase. Please note that refunds for unused sessions in multi-session packs do not include the multi-session discount. Your refund will be calculated based on the face value of a session (inclusive of promotions), or the next closest pricing option. For example, if you purchased a 5-session pack and only redeemed 3 sessions, you will be refunded the price difference between the 5-session pack and the 3-session pack. For any questions, please email [email protected].
Yes! We have coaches who can service any time zone you are in. You can preview the upcoming availability for each coach on their profile page.
You can preview the upcoming availability for each coach on their profile page.
The purchase of a coaching session does not include Exponent's membership.
We understand that plans can change. We ask that you reschedule or cancel your session at least 24 hours ahead of time out of consideration for our coaches. Missed sessions or cancellations/reschedules within 24 hours will count as a used session.
Shoot us an email at [email protected].
Still have questions?Contact support