Amazon Product Manager Interview Questions

Ashley C. - "I follow a variation of the RICE framework when prioritizing how I ship product features. I start by looking at: Reach: Because the customer segmentation across our product portfolio is so similar, I tend to hold a lot of weight on product features that will maximize our customer reach with a minimal LOE. Impact: After establishing which customer segments will benefit from the product feature, I determine the urgency and estimated impact on each customer segment based on customer i"See full answer

Pavani B. - "Request inputs/feedback on my response below with regards to this question and ways to improve and if it looks apt for this question. As a TPM at xxx, I was responsible for delivering a feature that would provide prescription (medications) alternatives to users in the Prescription Shopping Consumer Experience App. The project had a tight deadline as it was something that our account management team promised to a client who wanted it for their employees. My goal was to ensure smooth development"See full answer

R S. - "One of the biggest risks I have taken was in a recent product, where we developed a new feature and released the feature externally without QA sign-off. Feature - Interactive Travel Itinerary Maps We had about ten days from the time we decided to include this new feature in the external launch. Usually, the biggest chunk of time in each release cycle was the sign-off from an external QA team. We fast-tracked the dev effort and completed the development of the feature in five days. Unfortunately,"See full answer

Sam - "Disagreement --> persistent ---> more data insights ---> positive relationship ---> mentor/trust"See full answer

Karthik T. - "Our application has millions of users and significant load on file upload feature. Situation : In our legacy application we had a particular page which was accepting file uploads and it had the legacy way of selecting file uploads and page would redirect you to the next page or show an error message on failure. Task : I had regular calls with the customer who had reported issue multiple times on this application area. In my calls my I also understood that client was expecting some inno"See full answer

Saket S. - "I will divide my answer in 2 parts: Process I use for managing risks in any Project I will explain a real life situation where a Risk occurred and how I managed it Process for Risk Management can be broken down into 3 parts: Risk Identification: Risk identification is a team effort and is an ongoing process that happens throughout the Project. Technical Risks are usually identified during design/build/testing stage. I maintain a Risk register document to capture all the risks identified"See full answer

Umang S. - "In my role as a Product Owner, I was developing a platform for a logistics company. As a PO and that too of a digital agency, my work was mostly before-end-to-after-end, it would start from pitching, strategy, product management, launch, funding deck prep. In mid of the product management cycle, the client starts adding pressure to deliver way before the deadline, as they had found the PE firm that conceptually was ready to start funding discussion, since this was not scoped before the start,"See full answer

Anonymous Raven - "How often do we get 15 min to answer a question? Wondering isn't the expectation to answer this in 3-5 min?"See full answer

Vihari K. - "Situation: While working at CVS Health, our inventory management system for OTCHS products was facing challenges. We had increasing stock outs, and our existing data was insufficient to fully understand and address the issue since it has been only a year this product line was initiated. Action: Although we do have a forecasting model to predict demand and other algorithms to trigger out of stock flags to warehouses to fill them, lack of data points on seasonality, supplier delays, compliance"See full answer

Syed I. - "I use a data driven approach by ensuring there is a deep-dive on all alternatives. My approach to tradeoffs is around how to achieve the customer experience needed. I ensure there is an immediate path to green for a solution and a follow-up solution addressing the problem rightly."See full answer

Rajesh V. - "As a PM i received a feedback from my program manager on my style of verbal communication. It is about me speaking faster when i wanted to get away with a topic that i wasn't confident (may be not backed up with data, or still in process of getting detailed insight of a problem etc.). Whereas when I'm confident I tend to speak slowly or more assertively that made people to follow easily. I welcomed that feedback so from then on when I'm not confident in a topic I became more assertive to let pe"See full answer

Sameer S. - "I: Design a banking app for kids S: Sure, let me start with clarifying questions. What is our goal for building this app? I: To create financial literacy early in childhood and also increase our customer base. S: Sure. Are we going to launch it globally or in any specific geography or demography? I: Globally. S: Sure, Any resource or time constraints to keep in mind because I need to prioritize the features on the roadmap based on that? Also, are we launching it on iOS or Android? I: No resource"See full answer

Umang S. - "Context - I joined a large public-facing service as a PM midway through its development. Situation - Due to the SOPs of the company the team already had a metrics framework. That included your standard DAUs, Retention and Acquisition Metrics Concern - As SOP metrics were publicly accepted, the team did not internalise what success actually means to the product they are developing, as the actual value was not being encapsulated in the framework This was evident in the show and tells as the"See full answer

Mohammad shahid S. - "We were working on a very high stake migration project where were suppose to migrate all the traffic (more than 40 million users per day) from legacy to modern micro-services based architecture. Before making this massive migration decision, company has already developed a lot of services outside monolith and we were suppose to utilise those services. Some these services there were PADs responsible to communicate the specific vendor APIs. For each vendor we had a dedicated PAD. Fast forward"See full answer

Vihari K. - "At RTI while working on content-based recommender system on our ecommerce site, we received request from one of our distributor clients to make the system not only suggest products based on their purchasing history but also exclusively push higher priced items, regardless of their actual needs or demand patterns, it was challenging situation because it contradicted the primary purpose of our system, which was value based, patient centric product recommendations. To understand in this situation i"See full answer

Hayatu H. - "Best practices for prioritizing customer service requests Prioritizing support requests is a key part of creating a customer journey optimized for maximum revenue. If you want to start using a ticket prioritization process that will boost both customer satisfaction and your bottom line, we've got nine proven best practices below: Respond to your most loyal customers first Tag repeat customers as high-priority tickets Automate simple requests wherever possible Mark tickets with urg"See full answer

Ben G. - "Situation - A time I dealt with conflict while on a team was while I was working at Shopify on physical and digital gift card refund point of sale solutions. The situation was that we were dealing with complex technical constraints including not changing particular UI components behavior to act as they should be intended. On the refund screen, the existing design was using a toggle on the same screen to bring up a modal for gift card selection to either select digital or physical options. Thi"See full answer

Kiley S. - "Great question. As a Product Manager, it is common to have to have difficult conversations with clients, stakeholders, or co-workers. This question actually reminds me of a time that I was faced with having to tell a client that the original estimate we gave them was much lower than it should have been and would, therefore, take much longer and cost a lot more as well. In this scenario, we had to work within a client's legacy codebase and didn't realize the limitations, roadblocks, and barrie"See full answer

Umang S. - "Situation- I was leading a product through a complete overhaul to a new replacement product, and at the same time had to maintain the old product. Concern - In the old product, the team was usually stuck 40-50% of the time in bug fixing This could have hampered the velocity and GTM of the new product Action Localised the problem to one major component - Export and Import Function- had 90% contribution to the issues Worked with the engineering team to diagnose the issue, the issue was i"See full answer

Bk - "To bring any product to market here are the below steps that I would (did) take: 1.Understand the problem stmt / stakeholder need and asses depth of the problem (qualitatively and then gather metrics to quantify it) 2.Do market study on understanding relatable solutions if any 3.Carve out viable solution/ideation that aligns with overall Business Vision/Goal 4.Get stakeholders buy in on the idea 5.Guesstimate and prioritize high level features, Cost and ROI. 6.Build Business case for Project Le"See full answer