Meta (Facebook) Customer Success Manager Interview Questions

Review this list of Meta (Facebook) customer success manager interview questions and answers verified by hiring managers and candidates.
  • Meta (Facebook) logoAsked at Meta (Facebook) 

    "Described a scenario where I joined an established project as an EM Typical medium sized team - 6 devs, 2 testers, PO, PM (part time) Scrum master (very hands off) The product was well established and already being used by circa 30000 single country based users for the companies own products (personal banking capabilities) We were due to go live with a BIG change about 2 months after I joined - this change meant a user could manage multiple personal banking accounts from the 1 interface. We w"

    Hans - "Described a scenario where I joined an established project as an EM Typical medium sized team - 6 devs, 2 testers, PO, PM (part time) Scrum master (very hands off) The product was well established and already being used by circa 30000 single country based users for the companies own products (personal banking capabilities) We were due to go live with a BIG change about 2 months after I joined - this change meant a user could manage multiple personal banking accounts from the 1 interface. We w"See full answer

    Customer Success Manager
    Behavioral
    +1 more
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