"Are support tickets % an increase or an absolute increase? (Assuming absolute increase)
Is the dashboard showing an increase in tickets accurate?
Categories tickets
Geographic area?
Product area?
Operational area?
Seasonality?
Type of ticket -
Debug tickets or
Help me how to do x (Did we have an influx of new customers joining? )
What type of customers ( new or existing, age with the company, history)
3"
Sonam S. - "Are support tickets % an increase or an absolute increase? (Assuming absolute increase)
Is the dashboard showing an increase in tickets accurate?
Categories tickets
Geographic area?
Product area?
Operational area?
Seasonality?
Type of ticket -
Debug tickets or
Help me how to do x (Did we have an influx of new customers joining? )
What type of customers ( new or existing, age with the company, history)
3"See full answer
BizOps & Strategy
Analytical
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