"My clarifying questions :
what's the impact of the bug ? / responses : intermittent, no platform stability at risk, but a feature, many customer rely on this buggy feature
what's the estimation of the user impacted ? / responses : 65% of the users
how long to figure out a solution ? / reponses : 1 week
My action plan :
delay the publish of the release in order to protect the brand identity and customer trust
talk to the big customer to explain the situation with transparency and nego"
José N. - "My clarifying questions :
what's the impact of the bug ? / responses : intermittent, no platform stability at risk, but a feature, many customer rely on this buggy feature
what's the estimation of the user impacted ? / responses : 65% of the users
how long to figure out a solution ? / reponses : 1 week
My action plan :
delay the publish of the release in order to protect the brand identity and customer trust
talk to the big customer to explain the situation with transparency and nego"See full answer
"First I would clarify what ad manager is? Ad platform provided by meta which can be used by users across any meta product - marketplace, instagram, facebook?
Questions
Is this decline in any specific region?
Is this decline specific to an app/ product like Instagram/ marketplace
Has the MAU of Ad Manager (users clicking on ad manager without publishing) declined or increased? An increase here might mean that the total ads published has not decreased as such , but the ratio has changed"
IamaPM - "First I would clarify what ad manager is? Ad platform provided by meta which can be used by users across any meta product - marketplace, instagram, facebook?
Questions
Is this decline in any specific region?
Is this decline specific to an app/ product like Instagram/ marketplace
Has the MAU of Ad Manager (users clicking on ad manager without publishing) declined or increased? An increase here might mean that the total ads published has not decreased as such , but the ratio has changed"See full answer
"Great question. Before I start can I start asking some clarifying qs?
By video I am assuming this is FB videos where it's selectively fed unto the newsfeed correct? Yes
For FB events should the user be fed with their events, their friends, events or also events in their network? Good Q. I would say yes for the purpose of this question that that's all in scope.
Is videos the same as reels? No in this case they are similar but different products where FB videos do not have the 90 sec t"
Riku H. - "Great question. Before I start can I start asking some clarifying qs?
By video I am assuming this is FB videos where it's selectively fed unto the newsfeed correct? Yes
For FB events should the user be fed with their events, their friends, events or also events in their network? Good Q. I would say yes for the purpose of this question that that's all in scope.
Is videos the same as reels? No in this case they are similar but different products where FB videos do not have the 90 sec t"See full answer
"This is another Diagnosis problem. To answer this question, we suggest you use our framework (along with the TROPIC method) to be as thorough as possible. The framework is as follows:
Ask clarifying questions
List potential high level reasons
Gather Context (TROPIC)Time
Region
Other features / products (internal)
Platform
Industry / Competition
Cannibalization
Establish a theory of probable cause
Test theories
Propose solutions
Summarize
"
Exponent - "This is another Diagnosis problem. To answer this question, we suggest you use our framework (along with the TROPIC method) to be as thorough as possible. The framework is as follows:
Ask clarifying questions
List potential high level reasons
Gather Context (TROPIC)Time
Region
Other features / products (internal)
Platform
Industry / Competition
Cannibalization
Establish a theory of probable cause
Test theories
Propose solutions
Summarize
"See full answer
"Need for this feature : A user who has to reach somewhere on time - probably someone commuting to the airport would use this feature.
I would pilot this feature in a city where there is a high volume of users using uber to commute to the airport, as well as a high volume of drivers, so that we deliver on what we promise.
There are 2 side to this - the end user side, and the driver side.
To measure the success of this application, primarily, I would track the number of users who are booking sched"
Aishwarya R. - "Need for this feature : A user who has to reach somewhere on time - probably someone commuting to the airport would use this feature.
I would pilot this feature in a city where there is a high volume of users using uber to commute to the airport, as well as a high volume of drivers, so that we deliver on what we promise.
There are 2 side to this - the end user side, and the driver side.
To measure the success of this application, primarily, I would track the number of users who are booking sched"See full answer
"At Facebook, you notice a sudden spark in DAUs in Indonesia — how would you determine the cause of this?
I'd like to clarify a few things before starting to brainstorm root causes to hopefully narrow down the number of possibilities if you don't mind? - Not at all, please go ahead...
Over what time frame has this spark occurred? - DAU's have sparked over the past 3 weeks.
Thank you! Next, what are we qualifying DAU as? Is it simply just a user opening the app at least once during the"
Ivan B. - "At Facebook, you notice a sudden spark in DAUs in Indonesia — how would you determine the cause of this?
I'd like to clarify a few things before starting to brainstorm root causes to hopefully narrow down the number of possibilities if you don't mind? - Not at all, please go ahead...
Over what time frame has this spark occurred? - DAU's have sparked over the past 3 weeks.
Thank you! Next, what are we qualifying DAU as? Is it simply just a user opening the app at least once during the"See full answer
"Goal of the pilot deployment: 1) Evaluate if riders would choose self driving cars (SDC) over regular driver operated cars 2) Test SDC performance/efficiency in given area before scaling operations
Interviewer liked my goals and asked me to proceed , this is where I got stuck. I wasnt sure if this was an algorithmic based problem or something else and started saying about general issues SDC may have that may impact customer experience such as SDC waiting too long in traffic affecting ETA, SDC"
Prashant R. - "Goal of the pilot deployment: 1) Evaluate if riders would choose self driving cars (SDC) over regular driver operated cars 2) Test SDC performance/efficiency in given area before scaling operations
Interviewer liked my goals and asked me to proceed , this is where I got stuck. I wasnt sure if this was an algorithmic based problem or something else and started saying about general issues SDC may have that may impact customer experience such as SDC waiting too long in traffic affecting ETA, SDC"See full answer
"The first aspect to review before any task is who is/are the ultimate 'owner' for this job? The next thing to consider is 'repetitiveness' of the job itself. The job can be simple or complex. For simple and the ownership factor align with my team... then that task is delegated. If the job is complex and the team ultimately owns the task, then I provide careful support to guide in the right direction."
Prasad M. - "The first aspect to review before any task is who is/are the ultimate 'owner' for this job? The next thing to consider is 'repetitiveness' of the job itself. The job can be simple or complex. For simple and the ownership factor align with my team... then that task is delegated. If the job is complex and the team ultimately owns the task, then I provide careful support to guide in the right direction."See full answer
"This is another Diagnosis problem. To answer this question, we suggest you use our framework (along with the TROPIC method) to be as thorough as possible. The framework is as follows:
Ask clarifying questions
List potential high level reasons
Gather Context (TROPIC)Time
Region
Other features / products (internal)
Platform
Industry / Competition
Cannibalization
Establish a theory of probable cause
Test theories
Propose solutions
Summarize
"
Exponent - "This is another Diagnosis problem. To answer this question, we suggest you use our framework (along with the TROPIC method) to be as thorough as possible. The framework is as follows:
Ask clarifying questions
List potential high level reasons
Gather Context (TROPIC)Time
Region
Other features / products (internal)
Platform
Industry / Competition
Cannibalization
Establish a theory of probable cause
Test theories
Propose solutions
Summarize
"See full answer
"Timeline and trends
analyze period when the CTR was down
Check external factors
Seasonality and holidays
Competitive factors
Industry-wide changes
Ad performance analysis
Ad copy
Product feed quality
Pricing
Promotions and discounts
Audience targeting and segmentation
Specific demographics?
User segment?
Device across mobile, desktop, and tablet
Ad placement and auction insights
Anything changed with ad placement?"
Varun J. - "Timeline and trends
analyze period when the CTR was down
Check external factors
Seasonality and holidays
Competitive factors
Industry-wide changes
Ad performance analysis
Ad copy
Product feed quality
Pricing
Promotions and discounts
Audience targeting and segmentation
Specific demographics?
User segment?
Device across mobile, desktop, and tablet
Ad placement and auction insights
Anything changed with ad placement?"See full answer
"Clarifying Qns:
Note: How do we define DAUs? Let's say it's open ended and based on general engagement (watch time, comments, etc.)
Did the watch time went down and comments went up for the same videos or are we saying total watch time and total comments on Youtube? (Total)
I am assuming we are not including Youtube Live videos because those are typically live chat 1000’s of comments for a single video. (Correct)
Do we know if these two could be independent problems not correlated wit"
Shubh T. - "Clarifying Qns:
Note: How do we define DAUs? Let's say it's open ended and based on general engagement (watch time, comments, etc.)
Did the watch time went down and comments went up for the same videos or are we saying total watch time and total comments on Youtube? (Total)
I am assuming we are not including Youtube Live videos because those are typically live chat 1000’s of comments for a single video. (Correct)
Do we know if these two could be independent problems not correlated wit"See full answer