"During my time at [x], we had the business objective of not only migrating existing but also eventually onboard new customers onto this new and improved product line. The end goal was self-serviceability but it became clear that the experience wasn’t ready for that just yet. At this point, it was known and documented through metrics that customer success managers and customers alike would stall in very predictable areas of the product experience. I took the initiative to audit and qualitatively"
BC - "During my time at [x], we had the business objective of not only migrating existing but also eventually onboard new customers onto this new and improved product line. The end goal was self-serviceability but it became clear that the experience wasn’t ready for that just yet. At this point, it was known and documented through metrics that customer success managers and customers alike would stall in very predictable areas of the product experience. I took the initiative to audit and qualitatively"See full answer