"How I would approach this question:
Understand the goal of the customer service platform:
What is the main business goal of this company and how is the customer service platform serving the company goals?
For this question, I'm assuming the user journey is that customers come to the customer service platform when they run into issues. Thus, ultimately the customer service platform is feeding into the top line business metric of customer retention. Do customers keep"
Kay T. - "How I would approach this question:
Understand the goal of the customer service platform:
What is the main business goal of this company and how is the customer service platform serving the company goals?
For this question, I'm assuming the user journey is that customers come to the customer service platform when they run into issues. Thus, ultimately the customer service platform is feeding into the top line business metric of customer retention. Do customers keep"See full answer
"1. Step 1: clarify
Let's establish the mission of Google and Youtube. Google's is to provide and make information more accessible. Youtube's might be to help people get their content, their word and themselves out into the world. I mean so many of Youtube's ads have been about how the diversity of individuals and their content, so that makes sense.
Let's establish what is Youtube. Youtube has 3 primary stakeholders - creators, viewers and brands/corporations and within them"
Karthik M. - "1. Step 1: clarify
Let's establish the mission of Google and Youtube. Google's is to provide and make information more accessible. Youtube's might be to help people get their content, their word and themselves out into the world. I mean so many of Youtube's ads have been about how the diversity of individuals and their content, so that makes sense.
Let's establish what is Youtube. Youtube has 3 primary stakeholders - creators, viewers and brands/corporations and within them"See full answer
"Clarification
Are we focusing on building the product on a specific Meta platform (Facebook, Instagram, WhatsApp), or is this a standalone effort?
Is the product digital or physical?
Are we targeting internal (employees) or external (customers) users?
Are there any specific constraints like funding, resourcing, or geography?
1. Narrowing Down the Problem
Awareness and Education: Create tools to increase understanding of climate change and its effects.
-"
Ram - "Clarification
Are we focusing on building the product on a specific Meta platform (Facebook, Instagram, WhatsApp), or is this a standalone effort?
Is the product digital or physical?
Are we targeting internal (employees) or external (customers) users?
Are there any specific constraints like funding, resourcing, or geography?
1. Narrowing Down the Problem
Awareness and Education: Create tools to increase understanding of climate change and its effects.
-"See full answer
"I got this question in my Mini-Case today. I was a little confused because even though I asked a few clarifying questions -- it didn't clarify much! :-)
My response was to what was shown on screen -- a mock of the current process (five modal windows) and a mock of a new single modal. THe ask for this was what do you like and dislike in the mock for the new. I will admit that it would have been easy to say what was wrong with the current process - but since the ask was for the new mock, and"
Kari J. - "I got this question in my Mini-Case today. I was a little confused because even though I asked a few clarifying questions -- it didn't clarify much! :-)
My response was to what was shown on screen -- a mock of the current process (five modal windows) and a mock of a new single modal. THe ask for this was what do you like and dislike in the mock for the new. I will admit that it would have been easy to say what was wrong with the current process - but since the ask was for the new mock, and"See full answer
Product Manager
Product Design
🧠 Want an expert answer to a question? Saving questions lets us know what content to make next.
"Clarify understanding of the problem space. What does success look like? How is it measured? Platform specific? Market specific? Time period? Business goals? Then perform a funnel analysis to understand user journey and look for problems or opportunities.
Choose a user segment to focus on. Identify different user segments and prioritise one. Summarise the goal of the user and the friction point.
Brainstorm solutions. Come up with a number of rough solutions. Balance the business n"
Alice S. - "Clarify understanding of the problem space. What does success look like? How is it measured? Platform specific? Market specific? Time period? Business goals? Then perform a funnel analysis to understand user journey and look for problems or opportunities.
Choose a user segment to focus on. Identify different user segments and prioritise one. Summarise the goal of the user and the friction point.
Brainstorm solutions. Come up with a number of rough solutions. Balance the business n"See full answer
"Clarifying questions
I am assuming the time frame for this question is irrelevant as this is a hypothetical question? : Yes
Is IG prioritising the creator side or the viewer side more at the moment? : What do you think? I think it should be a balance for the long term sustenance of the network
Are all these reels and views in a particular geography or globally? : Globally
What is the duration for which these Views are measured? Assume a day
Do we know anything about other engagemen"
Kartikeya N. - "Clarifying questions
I am assuming the time frame for this question is irrelevant as this is a hypothetical question? : Yes
Is IG prioritising the creator side or the viewer side more at the moment? : What do you think? I think it should be a balance for the long term sustenance of the network
Are all these reels and views in a particular geography or globally? : Globally
What is the duration for which these Views are measured? Assume a day
Do we know anything about other engagemen"See full answer
"@Jacob, your videos are really good and helpful.
I want to know about the tool, you use for explaining the design in the videos."
anush - "@Jacob, your videos are really good and helpful.
I want to know about the tool, you use for explaining the design in the videos."See full answer
"If I launched a feature users love but that isn't driving business value, I'd first validate whether we're measuring the right metrics — then systematically test monetization paths before deciding to scale, pivot, or kill it.
Step 1: Diagnose the Gap
I'd start by understanding why engagement isn't translating to business impact. The problem usually falls into one of three categories:
Wrong user segment: The feature attracts users who don't convert or have low lifetime value
**Mis"
Varun G. - "If I launched a feature users love but that isn't driving business value, I'd first validate whether we're measuring the right metrics — then systematically test monetization paths before deciding to scale, pivot, or kill it.
Step 1: Diagnose the Gap
I'd start by understanding why engagement isn't translating to business impact. The problem usually falls into one of three categories:
Wrong user segment: The feature attracts users who don't convert or have low lifetime value
**Mis"See full answer
"Clarifying Questions
Are we building feature for YouTube Music/YouTube Video? -> YT Video has higher scope of user engagement so YT Video.
YT Video has 2 forms of video content, are we focusing on long form, short form or am I free to chose ? -> YT Shorts and short videos have taken off lately so focus on it.
Do we have a specific business goal with regards to building this feature ? -> We want to improve engagement.
Do we want to build this feature for a specific kind of audience or"
Mehul K. - "Clarifying Questions
Are we building feature for YouTube Music/YouTube Video? -> YT Video has higher scope of user engagement so YT Video.
YT Video has 2 forms of video content, are we focusing on long form, short form or am I free to chose ? -> YT Shorts and short videos have taken off lately so focus on it.
Do we have a specific business goal with regards to building this feature ? -> We want to improve engagement.
Do we want to build this feature for a specific kind of audience or"See full answer
"Great explanation on each of the components and their use.
During the interview would a PM candidate be expected to go in-depth for capacity estimation (e.g. storage estimation, bandwidth estimation etc.?)"
A B. - "Great explanation on each of the components and their use.
During the interview would a PM candidate be expected to go in-depth for capacity estimation (e.g. storage estimation, bandwidth estimation etc.?)"See full answer
"Weak point: suggested something that YouTube Music already does- offering the service free to Premium members. Rebounded by saying the lack of user awareness is a pain point and how it can be mitigated- by frequent check-ins by way of notifications and emails
Strong point: discussed overall strategies of global expansion, marketing and innovation with pros and cons for each approach. Settled on discussing an innovation piece combining ranked recommendation of YouTube music as well as personaliz"
Jazmia H. - "Weak point: suggested something that YouTube Music already does- offering the service free to Premium members. Rebounded by saying the lack of user awareness is a pain point and how it can be mitigated- by frequent check-ins by way of notifications and emails
Strong point: discussed overall strategies of global expansion, marketing and innovation with pros and cons for each approach. Settled on discussing an innovation piece combining ranked recommendation of YouTube music as well as personaliz"See full answer
"YT threats →. Let's define threat - activities that reduce actual or growth rate for user base / watch time / $
User - what impacts user base, users’ watch time (why would users not use YT anymore?)
Competition - all apps that compete for users' time spent on digital entertainment (VOD, social media apps like tiktok, vMVPDs)
Safety, trust, privacy, digital well being
No relevant content
Distribution - platform bans, distribution deals falling through (eg smart TVs)"
Urvashi G. - "YT threats →. Let's define threat - activities that reduce actual or growth rate for user base / watch time / $
User - what impacts user base, users’ watch time (why would users not use YT anymore?)
Competition - all apps that compete for users' time spent on digital entertainment (VOD, social media apps like tiktok, vMVPDs)
Safety, trust, privacy, digital well being
No relevant content
Distribution - platform bans, distribution deals falling through (eg smart TVs)"See full answer
"Clarify:
What is a transaction in Instagram Shops? Users click on an item and complete the payment in the Instagram Shops interface
How many transactions happen in Instagram shop per day/month?
What percentage of users have completed at least 1 transaction on Instagram Shops in the last year?
Key Metric to improve: # Users completing a transaction
Goals of the Product / Feature:
Meta’s goal is to build community and connect people together
Instagram’s goal is to connect and"
Nikitha G. - "Clarify:
What is a transaction in Instagram Shops? Users click on an item and complete the payment in the Instagram Shops interface
How many transactions happen in Instagram shop per day/month?
What percentage of users have completed at least 1 transaction on Instagram Shops in the last year?
Key Metric to improve: # Users completing a transaction
Goals of the Product / Feature:
Meta’s goal is to build community and connect people together
Instagram’s goal is to connect and"See full answer
"Couple of Clarification Questions to be asked are:
Aim of the physical product
Retention/Encourage Loyalty
Attract new customers
Collect customer Data outside of the Airbnb ecosystem for better advertising and customer focus
User Base of Airbnb
Solotravellers - traveling to new places for exploring/solo travel
Business Travelers - Lot of business Travelers who own small/medium businesses and book their own travel can choose airbnb
Family gr"
Manas M. - "Couple of Clarification Questions to be asked are:
Aim of the physical product
Retention/Encourage Loyalty
Attract new customers
Collect customer Data outside of the Airbnb ecosystem for better advertising and customer focus
User Base of Airbnb
Solotravellers - traveling to new places for exploring/solo travel
Business Travelers - Lot of business Travelers who own small/medium businesses and book their own travel can choose airbnb
Family gr"See full answer