Solutions Architect Customer Interaction Interview Questions

Review this list of 9 customer interaction solutions architect interview questions and answers verified by hiring managers and candidates.
  • Amazon logoAsked at Amazon 
    +81

    "My approach to dealing with difficult stakeholders has always been: Engage - Directly engage with the stakeholder, meet or chat Listen - Listen to what they have to say, patiently. Understand - Understand their POV, even if it is impossible at some times Ask - Ask clarifying questions. Why? When? What? Engage again - Keep them in the loop until there is closure For example, we were in the final stages of a very important, strategic project for our organization. I was leading th"

    Jane D. - "My approach to dealing with difficult stakeholders has always been: Engage - Directly engage with the stakeholder, meet or chat Listen - Listen to what they have to say, patiently. Understand - Understand their POV, even if it is impossible at some times Ask - Ask clarifying questions. Why? When? What? Engage again - Keep them in the loop until there is closure For example, we were in the final stages of a very important, strategic project for our organization. I was leading th"See full answer

    Solutions Architect
    Customer Interaction
    +8 more
  • Salesforce logoAsked at Salesforce 
    Video answer for 'How do you handle a customer who asks why your product is so expensive?'

    "I dont know is good and you should use however than but."

    Satesh A. - "I dont know is good and you should use however than but."See full answer

    Solutions Architect
    Customer Interaction
    +2 more
  • Microsoft logoAsked at Microsoft 
    Video answer for 'How would you talk a customer through price objections?'
    Solutions Architect
    Customer Interaction
    +1 more
  • "The customer's business needs and requirements. The technical aspects of their legacy system. The budget and timeline constraints. The risks and mitigation strategies. The customer's specific concerns. Assess the feasibility of migrating their legacy system to the cloud - This will involve evaluating the technical aspects of their legacy system, as well as the business impact of the migration. Develop a migration plan -This plan should outline the steps involved in migrat"

    Praful B. - "The customer's business needs and requirements. The technical aspects of their legacy system. The budget and timeline constraints. The risks and mitigation strategies. The customer's specific concerns. Assess the feasibility of migrating their legacy system to the cloud - This will involve evaluating the technical aspects of their legacy system, as well as the business impact of the migration. Develop a migration plan -This plan should outline the steps involved in migrat"See full answer

    Solutions Architect
    Customer Interaction
    +2 more
  • Stripe logoAsked at Stripe 
    Solutions Architect
    Customer Interaction
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  • Microsoft logoAsked at Microsoft 
    Video answer for 'Tell me about a time you built up a technical champion.'
    Solutions Architect
    Customer Interaction
    +1 more
  • Twilio logoAsked at Twilio 
    Video answer for 'Tell me about a time you solved a complex problem for a customer.'

    "That's really interesting how in section "Behavioral Interviews for Engineers" there is no single interview for, actually, Engineer. It's EM, SA, CEO, PM etc. So all problems are not relevant for people who are not managing products and not applying for manager's role. Will you consider adding at least couple of them? "

    Nikolas C. - "That's really interesting how in section "Behavioral Interviews for Engineers" there is no single interview for, actually, Engineer. It's EM, SA, CEO, PM etc. So all problems are not relevant for people who are not managing products and not applying for manager's role. Will you consider adding at least couple of them? "See full answer

    Solutions Architect
    Customer Interaction
    +1 more
  • Databricks logoAsked at Databricks 
    Video answer for 'Demo LabelBox for an Autonomous Delivery Client'
    Solutions Architect
    Customer Interaction
  • Salesforce logoAsked at Salesforce 
    Video answer for 'Demo MongoDB for an Ecommerce Client'
    Solutions Architect
    Customer Interaction
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