"DMV is the Department for Motor Vehicles, notorious for long wait times and an overall poor customer experience.
I'm not familiar with the different functions that the DMV serves, but from my understanding, people go to the DMV when they want to renew their drivers licenses, so I would like to focus on that for now.
Current experience:
Long wait time to get drivers license photo taken
I am really not familiar with any other services the DMV provides, so I will focus on taking photos.
Pain"
Andrew M. - "DMV is the Department for Motor Vehicles, notorious for long wait times and an overall poor customer experience.
I'm not familiar with the different functions that the DMV serves, but from my understanding, people go to the DMV when they want to renew their drivers licenses, so I would like to focus on that for now.
Current experience:
Long wait time to get drivers license photo taken
I am really not familiar with any other services the DMV provides, so I will focus on taking photos.
Pain"See full answer
"Are the revenues down for the entire market/industry? is it an external effect? Has the company made any major shifts in the last month? I'm wondering if this could be a lagging indicator of a change that happened a few weeks ago. Are the revenues down across all product lines, or is it being driven by a particular product? Was there any particular day or time in the last week, when revenues were lower than average? Did we face any outages? is there a competitor in the market? Did we stop advert"
Sulaiman A. - "Are the revenues down for the entire market/industry? is it an external effect? Has the company made any major shifts in the last month? I'm wondering if this could be a lagging indicator of a change that happened a few weeks ago. Are the revenues down across all product lines, or is it being driven by a particular product? Was there any particular day or time in the last week, when revenues were lower than average? Did we face any outages? is there a competitor in the market? Did we stop advert"See full answer
"didnt know what thumbtack is, apologies for that. looked it up, seems like their line of business is marketplace. their website is down though, bummer!
starting with a cohort analysis then taking it from ther;
internal
reach out to the data team and find out the root cause
Demand Side
WoW definition? in my understanding if w1 revenue = $100,000, w2 = $96,000, w3 = $92000 and so on. But revenue is calculated as a sum of existing users and new users WoW. analyse duration when this d"
Arnab S. - "didnt know what thumbtack is, apologies for that. looked it up, seems like their line of business is marketplace. their website is down though, bummer!
starting with a cohort analysis then taking it from ther;
internal
reach out to the data team and find out the root cause
Demand Side
WoW definition? in my understanding if w1 revenue = $100,000, w2 = $96,000, w3 = $92000 and so on. But revenue is calculated as a sum of existing users and new users WoW. analyse duration when this d"See full answer
Execution
Analytical
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