"This is my first attempt. Requesting feedback -
Design a bookshelf for the users.
I would like to create a framework to solve this problem and follow it. It will have the below sections -
Goals
User Persona
Use Cases
Pain Points
Features
Prioritization
Metrics
Few clarifying questions -
What is the objective of doing this? (User engagement, matching a product that a competition has just launched)
What type of industry we are in? (Are we a furniture design company, ar"
Sandeep B. - "This is my first attempt. Requesting feedback -
Design a bookshelf for the users.
I would like to create a framework to solve this problem and follow it. It will have the below sections -
Goals
User Persona
Use Cases
Pain Points
Features
Prioritization
Metrics
Few clarifying questions -
What is the objective of doing this? (User engagement, matching a product that a competition has just launched)
What type of industry we are in? (Are we a furniture design company, ar"See full answer
"Question for the community: have others experienced a situation where the interviewer really pushed for defining a success metric early on in the case before making too much progress on the case itself? If so, how did you handle?
How I approached the case:
I used the framework taught here on Exponent but have a question for the community.
At the beginning of the interview, I shared my steps - company goals, customer, painpoints, solutions, prioritize and if we had time, I'll explore some succ"
D P. - "Question for the community: have others experienced a situation where the interviewer really pushed for defining a success metric early on in the case before making too much progress on the case itself? If so, how did you handle?
How I approached the case:
I used the framework taught here on Exponent but have a question for the community.
At the beginning of the interview, I shared my steps - company goals, customer, painpoints, solutions, prioritize and if we had time, I'll explore some succ"See full answer
"Clarify Questions:
Is this app in Facebook app? or we build a different app for this? - Yes, this is in FB app now.
Will we have monetization in the first launch or launch it for free first? - Free first, but there is a potential monetization in the future.
Context: we will launch Facebook Jobs in two weeks, indicating that this is a new product.
I want to step back a bit, why this is important for Meta. Meta mission is to make it easier to build community and bring the world closer"
Nayla D. - "Clarify Questions:
Is this app in Facebook app? or we build a different app for this? - Yes, this is in FB app now.
Will we have monetization in the first launch or launch it for free first? - Free first, but there is a potential monetization in the future.
Context: we will launch Facebook Jobs in two weeks, indicating that this is a new product.
I want to step back a bit, why this is important for Meta. Meta mission is to make it easier to build community and bring the world closer"See full answer
Product Manager
Analytical
🧠 Want an expert answer to a question? Saving questions lets us know what content to make next.
"If it's a product end to end, then there's a lot to say. If it's just a feature on top of a product then I will focus on the complexity and how I break complex tasks into small milestones to partner with XFN teams to nail it. Focus on situation, task, actions and results"
S G. - "If it's a product end to end, then there's a lot to say. If it's just a feature on top of a product then I will focus on the complexity and how I break complex tasks into small milestones to partner with XFN teams to nail it. Focus on situation, task, actions and results"See full answer
"
Company Goal: Make quality service at competitive price available for customers and enable contractor to maximize income sources
Clarification: Post Booking Experience is the user flow from the point a booking is confirmed to the time the service is delivered to the customer.
Metric: CSAT and Orders successfully completed
Personas: Customer, service provider, business
USER JOURNEY
Customer (User Journey)
Booking confirmed on portal
Add to calendar
Email / text con"
Saurabh G. - "
Company Goal: Make quality service at competitive price available for customers and enable contractor to maximize income sources
Clarification: Post Booking Experience is the user flow from the point a booking is confirmed to the time the service is delivered to the customer.
Metric: CSAT and Orders successfully completed
Personas: Customer, service provider, business
USER JOURNEY
Customer (User Journey)
Booking confirmed on portal
Add to calendar
Email / text con"See full answer
"Picked Turo, prioritized customer (renter) persona, listed a few paint points across three pillars - Tool, Car Owner, Car
Worst Case scenarios
Order did not go through, no order confirmation received
Notification issue with tool
Owner not replying
Owner did not deliver car as expected - delayed or no show
5 Issues with car - not clean, not as promised, dirty, engine isssues
Car breakdown after pickup
Payment issues
Fraud
I picked up no show as an issue which could b"
Saurabh G. - "Picked Turo, prioritized customer (renter) persona, listed a few paint points across three pillars - Tool, Car Owner, Car
Worst Case scenarios
Order did not go through, no order confirmation received
Notification issue with tool
Owner not replying
Owner did not deliver car as expected - delayed or no show
5 Issues with car - not clean, not as promised, dirty, engine isssues
Car breakdown after pickup
Payment issues
Fraud
I picked up no show as an issue which could b"See full answer
"Assumptions:
LinkedIn: LinkedIn's goal is to sell premium to candidates and companies that recruit. It aims to have the largest number of qualified professionals in creative intellectual professions, who spend time on the platform and share content.
LinkedIn's strategic direction:grow the Talent pool,
encourage the Talent pool to better qualify themselves,
to facilitate Talent search by recruiters
in return, the more recruiters on LinkedIn, the more they can sell premium to talents who are"
Adaneir W. - "Assumptions:
LinkedIn: LinkedIn's goal is to sell premium to candidates and companies that recruit. It aims to have the largest number of qualified professionals in creative intellectual professions, who spend time on the platform and share content.
LinkedIn's strategic direction:grow the Talent pool,
encourage the Talent pool to better qualify themselves,
to facilitate Talent search by recruiters
in return, the more recruiters on LinkedIn, the more they can sell premium to talents who are"See full answer
"My Favourite music application - YT Music
YT music is a music streaming service for individuals. YT Music is exclusive for YT Premium members.
Users :
Listeners
Creator Ops (internal to Youtube)
Business Goal : Improve Listener engagement by 20% in the next 6 months.
Listener Engagement - DAU (Activity is defined as listened to music for at-least 10 mins)
Listener User Segments :
Music Enthusiasts
Music for relaxation
Which segment has the opportunity?
List Pain"
Shivam G. - "My Favourite music application - YT Music
YT music is a music streaming service for individuals. YT Music is exclusive for YT Premium members.
Users :
Listeners
Creator Ops (internal to Youtube)
Business Goal : Improve Listener engagement by 20% in the next 6 months.
Listener Engagement - DAU (Activity is defined as listened to music for at-least 10 mins)
Listener User Segments :
Music Enthusiasts
Music for relaxation
Which segment has the opportunity?
List Pain"See full answer
"Clarify:
User experience improvements or revenue based improvements for the company? (Assumed UX)
Can it be hardware or must it be software? (assumed I have the choice)
Position:
My favorite product is Airbnb. It's an app that let's people list their home for short term rental and then let's guests book those homes (or rooms) to stay in. It's used primarily for vacations but people all over the world now use it for business or even longer term stays. It's idea was pretty revolutionary a"
Joel A. - "Clarify:
User experience improvements or revenue based improvements for the company? (Assumed UX)
Can it be hardware or must it be software? (assumed I have the choice)
Position:
My favorite product is Airbnb. It's an app that let's people list their home for short term rental and then let's guests book those homes (or rooms) to stay in. It's used primarily for vacations but people all over the world now use it for business or even longer term stays. It's idea was pretty revolutionary a"See full answer
"Clarify
Retention for which side of the platform - advertisers, groceries/shops, shoppers, users? - Assume
Is there any specific event or trend driving retention down or we’re looking in general to overall improve from current state? - Assume
Is this tied to any particular geography or region? - Assume
Is this tied to any specific persona within our 4 sided platform? - Assume
Are we changing the definition of retention (time, frequency, others)? - Assume no
Goal - Improve the use"
Parag - "Clarify
Retention for which side of the platform - advertisers, groceries/shops, shoppers, users? - Assume
Is there any specific event or trend driving retention down or we’re looking in general to overall improve from current state? - Assume
Is this tied to any particular geography or region? - Assume
Is this tied to any specific persona within our 4 sided platform? - Assume
Are we changing the definition of retention (time, frequency, others)? - Assume no
Goal - Improve the use"See full answer
"Great question, give me a moment to collect my thoughts….
When faced with a situation where a product defect is impacting my customers as a product manager my goal would be to roll out a quick & effective enough solution that minimizes the negative impact on users.
I would seek available incident information to understand, its blast radius i.e. the impacted users, platforms, duration, if available understand the nature of failure i.e. recoverable vs not, it's root cause and short/long t"
Coach - "Great question, give me a moment to collect my thoughts….
When faced with a situation where a product defect is impacting my customers as a product manager my goal would be to roll out a quick & effective enough solution that minimizes the negative impact on users.
I would seek available incident information to understand, its blast radius i.e. the impacted users, platforms, duration, if available understand the nature of failure i.e. recoverable vs not, it's root cause and short/long t"See full answer
"Honestly, I would’ve loved something like this when I was younger. I couldn’t wait till the day I was 18 so I could start investing and would read personal finance books on random topics.
Clarification Questions
Kids is a very broad term, is there a specific age range you had in mind or would you want me to determine that myself? >
I will assume that this will start off as an application, and then later can be integrated on a"
Rohan S. - "Honestly, I would’ve loved something like this when I was younger. I couldn’t wait till the day I was 18 so I could start investing and would read personal finance books on random topics.
Clarification Questions
Kids is a very broad term, is there a specific age range you had in mind or would you want me to determine that myself? >
I will assume that this will start off as an application, and then later can be integrated on a"See full answer
"Would consider the following factors:
Customer demographic and preferences
Location of the warehouse and what's the local product trends
Seasonality and time of the year for trendy products
Balance of volume and margin products
Supply chain consideration
Competition analysis
Inventory turn over rate
eCommerce aspects of the inventory
Plus the following types:
Essential and groceries
Electronic and entertainment
Apparel and footwear
Home and lifestyle
Seasonal and promo"
onering2ruleall - "Would consider the following factors:
Customer demographic and preferences
Location of the warehouse and what's the local product trends
Seasonality and time of the year for trendy products
Balance of volume and margin products
Supply chain consideration
Competition analysis
Inventory turn over rate
eCommerce aspects of the inventory
Plus the following types:
Essential and groceries
Electronic and entertainment
Apparel and footwear
Home and lifestyle
Seasonal and promo"See full answer
"The health of the product backlog can be determined by considering the following factors -
Is the product backlog prioritized?
Will each backlog be easily picked up by the engineering team i.e. does it have all the required details such as user story, acceptance criteria, and effort estimates?
No items coming back to the product backlog from the sprint backlog due to incomplete development or bugs
No of items moving to the "Done" state from the product backlog in each sprint
A"
Nimish J. - "The health of the product backlog can be determined by considering the following factors -
Is the product backlog prioritized?
Will each backlog be easily picked up by the engineering team i.e. does it have all the required details such as user story, acceptance criteria, and effort estimates?
No items coming back to the product backlog from the sprint backlog due to incomplete development or bugs
No of items moving to the "Done" state from the product backlog in each sprint
A"See full answer
"I would answer this question using MECE framework:
Profit = Revenue - Costs.
Revenue = # customers * price
In case of the trading platform, this could be translated into avg. trading activity per user * avg. commission rate . Ask if there has been any recent change to Active users or their trading activities. Similarly, ask if the commission rate has been changed recently.
Based on this information, you can then identify the problem and get to the root cause of this.
Similarly with Costs.
"
Alibi M. - "I would answer this question using MECE framework:
Profit = Revenue - Costs.
Revenue = # customers * price
In case of the trading platform, this could be translated into avg. trading activity per user * avg. commission rate . Ask if there has been any recent change to Active users or their trading activities. Similarly, ask if the commission rate has been changed recently.
Based on this information, you can then identify the problem and get to the root cause of this.
Similarly with Costs.
"See full answer