"Great question, give me a moment to collect my thoughts….
When faced with a situation where a product defect is impacting my customers as a product manager my goal would be to roll out a quick & effective enough solution that minimizes the negative impact on users.
I would seek available incident information to understand, its blast radius i.e. the impacted users, platforms, duration, if available understand the nature of failure i.e. recoverable vs not, it's root cause and short/long t"
Coach - "Great question, give me a moment to collect my thoughts….
When faced with a situation where a product defect is impacting my customers as a product manager my goal would be to roll out a quick & effective enough solution that minimizes the negative impact on users.
I would seek available incident information to understand, its blast radius i.e. the impacted users, platforms, duration, if available understand the nature of failure i.e. recoverable vs not, it's root cause and short/long t"See full answer
"I would always pick a specific product and make a case. Answering this question without a specific product in mind makes the answer unstructured in my opinion. For instance, I would pick Gmail as an example to answer this and structure my response.
Clarifications & Assumptions
Let us pick a specific product and structure our response - for instance - let us pick Gmail as the product that you want to analyse and make a Go / No Recommendation to Sunset the Product.
Overall Google Revenu"
Karthik M. - "I would always pick a specific product and make a case. Answering this question without a specific product in mind makes the answer unstructured in my opinion. For instance, I would pick Gmail as an example to answer this and structure my response.
Clarifications & Assumptions
Let us pick a specific product and structure our response - for instance - let us pick Gmail as the product that you want to analyse and make a Go / No Recommendation to Sunset the Product.
Overall Google Revenu"See full answer
"I would start with few clarifying questions for the investigation and diagnosis of the problem.
Timing and volume:
For how long is the peak surge being noticed? Past few days / weeks / months?
Clarify about 'certain times'. Is it weekday Morning (Peak), Morning (off peak), Afternoon, Afternoon (peak), Evening (peak), Evening (off peak) or weekend?
Do we info on vehicle type that have the most volume? Cars, trucks, commercial vehicles, etc.,
Location and convenience of the gas st"
Krishnan S. - "I would start with few clarifying questions for the investigation and diagnosis of the problem.
Timing and volume:
For how long is the peak surge being noticed? Past few days / weeks / months?
Clarify about 'certain times'. Is it weekday Morning (Peak), Morning (off peak), Afternoon, Afternoon (peak), Evening (peak), Evening (off peak) or weekend?
Do we info on vehicle type that have the most volume? Cars, trucks, commercial vehicles, etc.,
Location and convenience of the gas st"See full answer
"Let's split the experience in four parts:
Time between order is placed and order is waiting to be prepped by the shopper.
Time between order is prepped by the shopper and ready to be picked by the driver.
Time when it's out for delivery.
Post delivery experience.
Now lets think through what can do wrong? How do we define wrong?
A wrong would be anything where a customer has a negative experience. Let's dive into the when things could potentially go wrong.
**order is placed and"
Pree M. - "Let's split the experience in four parts:
Time between order is placed and order is waiting to be prepped by the shopper.
Time between order is prepped by the shopper and ready to be picked by the driver.
Time when it's out for delivery.
Post delivery experience.
Now lets think through what can do wrong? How do we define wrong?
A wrong would be anything where a customer has a negative experience. Let's dive into the when things could potentially go wrong.
**order is placed and"See full answer
Product Manager
Analytical
+2 more
🧠 Want an expert answer to a question? Saving questions lets us know what content to make next.
"Clarify question:
Google flight search: flights.google.com (app or website)
Allows users to search for flights, sort, or filter
To book, you are directed to airline or aggregator sites
Vision of the product: Help users find and compare flights they want to take
Users:
Flyers (primary user)
Airlines and aggregator sites (prices, avail, options)
Flight inventory providers
Success metrics:
Number of users/flyers like DAUs or MAUs
% flyers (DAUs or MAUs) which are repeat
Success"
Dolores - "Clarify question:
Google flight search: flights.google.com (app or website)
Allows users to search for flights, sort, or filter
To book, you are directed to airline or aggregator sites
Vision of the product: Help users find and compare flights they want to take
Users:
Flyers (primary user)
Airlines and aggregator sites (prices, avail, options)
Flight inventory providers
Success metrics:
Number of users/flyers like DAUs or MAUs
% flyers (DAUs or MAUs) which are repeat
Success"See full answer
"Lyft’s mission: To become the world’s best transportation company
CQ:
· Region: USA
· Metrics to improve: Engagement
User persona:
· Passengers
· Drivers
Will consider passengers persona for this case.
Use case / pain points:
Exact pick up location is not visible on the map
Not able to communicate exact location to the driver due to unknown location
How to change the pick-up location in case passenger has to move around
Features:
Passenger can share a pictur"
Kena K. - "Lyft’s mission: To become the world’s best transportation company
CQ:
· Region: USA
· Metrics to improve: Engagement
User persona:
· Passengers
· Drivers
Will consider passengers persona for this case.
Use case / pain points:
Exact pick up location is not visible on the map
Not able to communicate exact location to the driver due to unknown location
How to change the pick-up location in case passenger has to move around
Features:
Passenger can share a pictur"See full answer
"Clarification
What category of Marketplace are we setting a goal for as there are several sub-marketplaces? —> We are looking at overall Marketplace
Are we focused globally or in the US? —> Lets limit to the US
To set the Goal for FB marketplace I will start by describing the product, go over goals for the users (buyers / sellers) and the business (FB), review user actions, list metrics and then summarize our goal for marketplace and choose a few keys metrics to track our progress towa"
stash - "Clarification
What category of Marketplace are we setting a goal for as there are several sub-marketplaces? —> We are looking at overall Marketplace
Are we focused globally or in the US? —> Lets limit to the US
To set the Goal for FB marketplace I will start by describing the product, go over goals for the users (buyers / sellers) and the business (FB), review user actions, list metrics and then summarize our goal for marketplace and choose a few keys metrics to track our progress towa"See full answer
"Product -> Self service Portal
North Star Metric-> No. of proposal downloaded
Problem-> 15% Decrease in Proposal downloads
RCA->
System Health check-> Bugs, errors in pages during session, site crashed, server inavailability, new feature was introduced which made it difficult for user to navigate.
If there was problem of server in-availability, is load balancer working fine/server is not available?
If problem was with feature->
What feature was introduced? do an A/B test with older feature
Fu"
Smriti G. - "Product -> Self service Portal
North Star Metric-> No. of proposal downloaded
Problem-> 15% Decrease in Proposal downloads
RCA->
System Health check-> Bugs, errors in pages during session, site crashed, server inavailability, new feature was introduced which made it difficult for user to navigate.
If there was problem of server in-availability, is load balancer working fine/server is not available?
If problem was with feature->
What feature was introduced? do an A/B test with older feature
Fu"See full answer
"Instagram is social media app where you can share photo and video to others. Impressions is an important metrics to track because it shows how many contents that users see.
Clarify Questions:
Is this drop happen suddenly or gradually? - Gradually
How long has it been happening? - Last 3 months
Is it happen globally or in certain region? - Globally
Is the drop happen to all user segments (age, new/existing, active/less active users)? - all user segments
When calculating an impressions,"
Nayla D. - "Instagram is social media app where you can share photo and video to others. Impressions is an important metrics to track because it shows how many contents that users see.
Clarify Questions:
Is this drop happen suddenly or gradually? - Gradually
How long has it been happening? - Last 3 months
Is it happen globally or in certain region? - Globally
Is the drop happen to all user segments (age, new/existing, active/less active users)? - all user segments
When calculating an impressions,"See full answer
"The question given is intentionally very open ended. As the key phrases used are "air travel" which can encompass all parts of the journey not just the airport or flight experience & "improve the perception" which doesn't necessarily require fixing the problem (although you'd hope that was part of the conclusion). In addition, the constraints of time (1-year) and resources ($10M) means you must be very prescriptive.
As such I think it'd be important to ask the following clarifying questions"
Kevin S. - "The question given is intentionally very open ended. As the key phrases used are "air travel" which can encompass all parts of the journey not just the airport or flight experience & "improve the perception" which doesn't necessarily require fixing the problem (although you'd hope that was part of the conclusion). In addition, the constraints of time (1-year) and resources ($10M) means you must be very prescriptive.
As such I think it'd be important to ask the following clarifying questions"See full answer
"👇 Your feedback is much appreciated 👇
Introduction
My favorite fitness product is the Strava app. Strava is a fitness social app that allows users to track their performance, share progress with friends, and engage in social challenges & leaderboards. It’s my favorite because I really enjoy the social aspect of it.
❔ Clarifications
How many users dropped off after 3 months?➔ 35% of users dropped off after 3 months.
Is the drop-off confined to a specific cohort?➔ High c"
Julien C. - "👇 Your feedback is much appreciated 👇
Introduction
My favorite fitness product is the Strava app. Strava is a fitness social app that allows users to track their performance, share progress with friends, and engage in social challenges & leaderboards. It’s my favorite because I really enjoy the social aspect of it.
❔ Clarifications
How many users dropped off after 3 months?➔ 35% of users dropped off after 3 months.
Is the drop-off confined to a specific cohort?➔ High c"See full answer
"👇 Your feedback is very much appreciated 👇
Reduce scope of product for the initial launch. Streamline the PRD to an actual MVP and use the current PRD (that takes 6 months to build) for the V1"
Julien C. - "👇 Your feedback is very much appreciated 👇
Reduce scope of product for the initial launch. Streamline the PRD to an actual MVP and use the current PRD (that takes 6 months to build) for the V1"See full answer
"Clarify
Retention for which side of the platform - advertisers, groceries/shops, shoppers, users? - Assume
Is there any specific event or trend driving retention down or we’re looking in general to overall improve from current state? - Assume
Is this tied to any particular geography or region? - Assume
Is this tied to any specific persona within our 4 sided platform? - Assume
Are we changing the definition of retention (time, frequency, others)? - Assume no
Goal - Improve the use"
Parag - "Clarify
Retention for which side of the platform - advertisers, groceries/shops, shoppers, users? - Assume
Is there any specific event or trend driving retention down or we’re looking in general to overall improve from current state? - Assume
Is this tied to any particular geography or region? - Assume
Is this tied to any specific persona within our 4 sided platform? - Assume
Are we changing the definition of retention (time, frequency, others)? - Assume no
Goal - Improve the use"See full answer
"Product "XYZ" explain what it is and which audience it is serving.
Goals
Ease the anxiety
Offer the most comprehensive perspective of Cloud Engagement
Democratize Upsell Insights
Business Review Deck
Slide #1: NPS - Now, Trend & Insights + Call To Action: FYI & solicit feedback
Slide #2: User Engagement Update - DAU, WAU, MAU, Actions Completed + Call To Action: FYI & solicit feedback
Slide #3: Partnership Update - Share new cross org collabor"
Coach - "Product "XYZ" explain what it is and which audience it is serving.
Goals
Ease the anxiety
Offer the most comprehensive perspective of Cloud Engagement
Democratize Upsell Insights
Business Review Deck
Slide #1: NPS - Now, Trend & Insights + Call To Action: FYI & solicit feedback
Slide #2: User Engagement Update - DAU, WAU, MAU, Actions Completed + Call To Action: FYI & solicit feedback
Slide #3: Partnership Update - Share new cross org collabor"See full answer
"Acquisition
New sign-ups for Google Drive Service
Google Drive app installs
Activation
Number of users with at least one file since sign-up
Paid Google Drive Users
Engagement
DAU, MAU
Sessions, Frequency
Time spend
Files accessed per session
Task completion - sharing file, setting up automatic back up etc.
Retention
% Repeat Users
% Users Churning out
Google App Uninstalls
Referral
Inviting"
Anil K. - "Acquisition
New sign-ups for Google Drive Service
Google Drive app installs
Activation
Number of users with at least one file since sign-up
Paid Google Drive Users
Engagement
DAU, MAU
Sessions, Frequency
Time spend
Files accessed per session
Task completion - sharing file, setting up automatic back up etc.
Retention
% Repeat Users
% Users Churning out
Google App Uninstalls
Referral
Inviting"See full answer