"My day starts with an in-depth review of key performance indicators (KPIs) such as Net Promoter Score (NPS), CPH, IR, Busy, Wrap, and some other metrics. (Non-compliance like Chat disconnection, Bump process, pro-active adjustments, production hours, break adherence). This initial analysis helps me identify any immediate areas that need attention. I then check my calendar for any scheduled client calls to ensure I am prepared with the necessary updates and information. It's essential to keep th"
Surinder P. - "My day starts with an in-depth review of key performance indicators (KPIs) such as Net Promoter Score (NPS), CPH, IR, Busy, Wrap, and some other metrics. (Non-compliance like Chat disconnection, Bump process, pro-active adjustments, production hours, break adherence). This initial analysis helps me identify any immediate areas that need attention. I then check my calendar for any scheduled client calls to ensure I am prepared with the necessary updates and information. It's essential to keep th"See full answer
"Too Technical and too serious.
Show personality, they do not put on videos most times, so you won't see them, but they are watching you."
Oluwaseun F. - "Too Technical and too serious.
Show personality, they do not put on videos most times, so you won't see them, but they are watching you."See full answer
"In my role as a Product Manager at a B2B SaaS startup, I encountered a situation where we were facing a critical issue with one of our key features. Our engineering team proposed a quick fix that would address the immediate problem, but it was clear that this solution wouldn't provide a sustainable long-term solution. Despite the pressure to implement the short-term fix and resolve the issue swiftly, I decided to advocate for a more comprehensive, long-term strategy that would address the root c"
Shivam B. - "In my role as a Product Manager at a B2B SaaS startup, I encountered a situation where we were facing a critical issue with one of our key features. Our engineering team proposed a quick fix that would address the immediate problem, but it was clear that this solution wouldn't provide a sustainable long-term solution. Despite the pressure to implement the short-term fix and resolve the issue swiftly, I decided to advocate for a more comprehensive, long-term strategy that would address the root c"See full answer
"· Sometimes I have to step back and think through and respond later, not giving decision then and there
· Manage between written vs oral communication, I tend to do mode of communication like oral during releases rather written"
BePostive - "· Sometimes I have to step back and think through and respond later, not giving decision then and there
· Manage between written vs oral communication, I tend to do mode of communication like oral during releases rather written"See full answer
"Clarifying Questions:
Is it a chain of supermarkets? Or just an individual market?
Is the revenue overall or just from one store?
What are the reasons for the revenue growth? Pandemic? New buildings around? Other?
What does the supermarket sell? Anything specialized? Local goods?
Is there an app/website available to order stuff?
10,000 - 50,000
Vision: Be the most customer centric store
Goals:
Able to reach out to as many users as they can.
Increase the user base while keeping th"
Anonymous Reindeer - "Clarifying Questions:
Is it a chain of supermarkets? Or just an individual market?
Is the revenue overall or just from one store?
What are the reasons for the revenue growth? Pandemic? New buildings around? Other?
What does the supermarket sell? Anything specialized? Local goods?
Is there an app/website available to order stuff?
10,000 - 50,000
Vision: Be the most customer centric store
Goals:
Able to reach out to as many users as they can.
Increase the user base while keeping th"See full answer
"I had a very difficult situation where the company I was working for was having financial problems. Because of that, I had to fire one person from my team. I chose the team member we had hired most recently. She had great potential, but she still needed guidance to do her job. Before I talked to her, I reached out to some acquaintances from other companies, and one of them was hiring. So, when I gave her the bad news, I also told her about that opportunity. I gave her a recommendation letter and"
Abdurhman M. - "I had a very difficult situation where the company I was working for was having financial problems. Because of that, I had to fire one person from my team. I chose the team member we had hired most recently. She had great potential, but she still needed guidance to do her job. Before I talked to her, I reached out to some acquaintances from other companies, and one of them was hiring. So, when I gave her the bad news, I also told her about that opportunity. I gave her a recommendation letter and"See full answer
"If other org is not taking PM seriously, then following may be potential reasons:
They don't like the way PM communicates with them
They do not understand project goals
They do not understand requirements clearly
They are occupied with other high priority project
I think Project Manager did not prepare himself well before reaching out to org for resources.
He can use the following approach to get resources from a different org:
Good documentation: PM should capture the project"
Saket S. - "If other org is not taking PM seriously, then following may be potential reasons:
They don't like the way PM communicates with them
They do not understand project goals
They do not understand requirements clearly
They are occupied with other high priority project
I think Project Manager did not prepare himself well before reaching out to org for resources.
He can use the following approach to get resources from a different org:
Good documentation: PM should capture the project"See full answer
"Fintechs are providing ready solutions for various financial operations of banks with customer-centric UI which are easy to integrate with various platforms and cost-effective."
Vinay P. - "Fintechs are providing ready solutions for various financial operations of banks with customer-centric UI which are easy to integrate with various platforms and cost-effective."See full answer
"Success can be measured in various forms, both quantitatively and qualitatively.
How many projects were delivered on time?
Is the team tracking well against timelines? How often do they need to be course corrected?
How much of the architecture is scalable when features are built on top of their work?
What is the technical quality of the work produced by the team?
How often are engineers from the team looped in for advice, mentorship outside the team?
How often & why are interp"
MM4 - "Success can be measured in various forms, both quantitatively and qualitatively.
How many projects were delivered on time?
Is the team tracking well against timelines? How often do they need to be course corrected?
How much of the architecture is scalable when features are built on top of their work?
What is the technical quality of the work produced by the team?
How often are engineers from the team looped in for advice, mentorship outside the team?
How often & why are interp"See full answer
"An effective PM should be clear about the vision and mission. Faciliate the team to achieve its goals by unblocking the obstacles. Smart enought to figure out Risks and should plan effectively to mitigate the risks. Good listener and communicator .Should be able to empower the team , appreciative ,positive minded and with empathy for everyone"
D B. - "An effective PM should be clear about the vision and mission. Faciliate the team to achieve its goals by unblocking the obstacles. Smart enought to figure out Risks and should plan effectively to mitigate the risks. Good listener and communicator .Should be able to empower the team , appreciative ,positive minded and with empathy for everyone"See full answer
"A very interesting question. Please find below my approach:
Understand VP's line of thought and goals trying to achieve
Understand the assumptions/ Validate the hypothesis
Impact on Brand, revenue, engineering cost, customers, and existing products
SWOT
Approve or Provide alternative
Question to the VP:
What is the objective? - higher engagement? easy to interact, peer-to-peer communication?
Why the need for a separate platform? - to increase the no.of interactions? to"
P K. - "A very interesting question. Please find below my approach:
Understand VP's line of thought and goals trying to achieve
Understand the assumptions/ Validate the hypothesis
Impact on Brand, revenue, engineering cost, customers, and existing products
SWOT
Approve or Provide alternative
Question to the VP:
What is the objective? - higher engagement? easy to interact, peer-to-peer communication?
Why the need for a separate platform? - to increase the no.of interactions? to"See full answer