"Context - I joined a large public-facing service as a PM midway through its development.
Situation - Due to the SOPs of the company the team already had a metrics framework. That included your standard DAUs, Retention and Acquisition Metrics
Concern -
As SOP metrics were publicly accepted, the team did not internalise what success actually means to the product they are developing, as the actual value was not being encapsulated in the framework
This was evident in the show and tells as the"
Umang S. - "Context - I joined a large public-facing service as a PM midway through its development.
Situation - Due to the SOPs of the company the team already had a metrics framework. That included your standard DAUs, Retention and Acquisition Metrics
Concern -
As SOP metrics were publicly accepted, the team did not internalise what success actually means to the product they are developing, as the actual value was not being encapsulated in the framework
This was evident in the show and tells as the"See full answer
"Meta Pay - What is it?
Payment platform that lets people buy and send money on Facebook, IG and Instagram
on platforms like FB and IG, people already find things they like and the businesses can sell directly on the platform through shops so Pay is closing the last mile and letting them also check out quickly once they’ve added their card details once. It’s making it a real one-stop shop.
It also allows making more transactions directly on the platform without having to enter card deta"
Rotem L. - "Meta Pay - What is it?
Payment platform that lets people buy and send money on Facebook, IG and Instagram
on platforms like FB and IG, people already find things they like and the businesses can sell directly on the platform through shops so Pay is closing the last mile and letting them also check out quickly once they’ve added their card details once. It’s making it a real one-stop shop.
It also allows making more transactions directly on the platform without having to enter card deta"See full answer
"Ask clarifying questions
1/ Are there any business changes to be aware of?
2/ Youtube Premium already exists so I am guessing we are not revisiting changing the prices just restarting the process from scratch
3/ Pricing for a specific market? North America, Asia, somewhere else?
To tackle this I would break down the problem into a few steps,
What is Google's mission and how Youtube premium fits into that
Google's mission is to organize information and make it accessible to all
You"
Glados - "Ask clarifying questions
1/ Are there any business changes to be aware of?
2/ Youtube Premium already exists so I am guessing we are not revisiting changing the prices just restarting the process from scratch
3/ Pricing for a specific market? North America, Asia, somewhere else?
To tackle this I would break down the problem into a few steps,
What is Google's mission and how Youtube premium fits into that
Google's mission is to organize information and make it accessible to all
You"See full answer
"Clarifying Questions:
Do we want to target a particular geography or location or should it be done globally? Assume global
Is there any particular platform and device we are targeting (App/web) or should it be cross platforms? Cross platforms
Can I think about it as Product led solutions or do you want to consider marketing alternatives as well? Let's start with Product led solutions & later if time permits, we can touch on the marketing side as well
Are there any constra"
Hashmina H. - "Clarifying Questions:
Do we want to target a particular geography or location or should it be done globally? Assume global
Is there any particular platform and device we are targeting (App/web) or should it be cross platforms? Cross platforms
Can I think about it as Product led solutions or do you want to consider marketing alternatives as well? Let's start with Product led solutions & later if time permits, we can touch on the marketing side as well
Are there any constra"See full answer
"Best practices for prioritizing customer service requests
Prioritizing support requests is a key part of creating a customer journey optimized for maximum revenue. If you want to start using a ticket prioritization process that will boost both customer satisfaction and your bottom line, we've got nine proven best practices below:
Respond to your most loyal customers first
Tag repeat customers as high-priority tickets
Automate simple requests wherever possible
Mark tickets with urg"
Hayatu H. - "Best practices for prioritizing customer service requests
Prioritizing support requests is a key part of creating a customer journey optimized for maximum revenue. If you want to start using a ticket prioritization process that will boost both customer satisfaction and your bottom line, we've got nine proven best practices below:
Respond to your most loyal customers first
Tag repeat customers as high-priority tickets
Automate simple requests wherever possible
Mark tickets with urg"See full answer
Product Manager
Analytical
+1 more
🧠 Want an expert answer to a question? Saving questions lets us know what content to make next.
"To determine whether we should introduce a new ads placement on the Uber homepage, I will use the following framework:
Clarifying Questions
Mission and Goals
User Journey and Pain Points
A/B Testing Plan
Decision-Making Criteria
1. Clarifying Questions
To ensure I fully understand the problem, I would ask:
What type of ads are we considering? For example, are they full-screen ads, banner ads, or native ads integrated into the feed? --> Take your"
Shrey H. - "To determine whether we should introduce a new ads placement on the Uber homepage, I will use the following framework:
Clarifying Questions
Mission and Goals
User Journey and Pain Points
A/B Testing Plan
Decision-Making Criteria
1. Clarifying Questions
To ensure I fully understand the problem, I would ask:
What type of ads are we considering? For example, are they full-screen ads, banner ads, or native ads integrated into the feed? --> Take your"See full answer
"Clarify:
I will assume that misinformation includes posts, videos and pictures and that sources could be Groups/ Pages and Individuals.
High level structure: Mission, Information funnel and drop-off points, Metrics & Trade-offs, Mitigations
Mission/ Strategy: Facebook's mission is to bring the world closer together and empower people to build community. Reliable information is key to fostering a healthy community. In light of recent world events and public sentiment, it is important f"
Ash J. - "Clarify:
I will assume that misinformation includes posts, videos and pictures and that sources could be Groups/ Pages and Individuals.
High level structure: Mission, Information funnel and drop-off points, Metrics & Trade-offs, Mitigations
Mission/ Strategy: Facebook's mission is to bring the world closer together and empower people to build community. Reliable information is key to fostering a healthy community. In light of recent world events and public sentiment, it is important f"See full answer
"There are several categories of ads that users may encounter on YouTube content pages, depending on the user's device and browser. To narrow the scope of my answer, I am going to assume this is a non-skippable, midroll video ad that is 15 seconds long, and shown to a non-premium desktop user in the US.
The next step is to clarify the motivations behind the proposed feature. Are non-relevant ads harmful to the overall user satisfaction? Do users engage more with relevant ads? Are advertisers mak"
Will P. - "There are several categories of ads that users may encounter on YouTube content pages, depending on the user's device and browser. To narrow the scope of my answer, I am going to assume this is a non-skippable, midroll video ad that is 15 seconds long, and shown to a non-premium desktop user in the US.
The next step is to clarify the motivations behind the proposed feature. Are non-relevant ads harmful to the overall user satisfaction? Do users engage more with relevant ads? Are advertisers mak"See full answer
"First I'd like to clarify the definition of reactions and confirm that it's same as what exists today.
Definition: Reactions provides users the ability to provide richer expression beyond 'like'
Business goal: Since this is a mature product, the business goal is to improve user engagement
Product goal: Bring people closer together by letting people provide more accurate sentiment to the community based on the content
Personas: 1. Content creator 2. user using reactions
**Li"
P R. - "First I'd like to clarify the definition of reactions and confirm that it's same as what exists today.
Definition: Reactions provides users the ability to provide richer expression beyond 'like'
Business goal: Since this is a mature product, the business goal is to improve user engagement
Product goal: Bring people closer together by letting people provide more accurate sentiment to the community based on the content
Personas: 1. Content creator 2. user using reactions
**Li"See full answer
"Clarification: workplace is a communication messaging tool for employee to send and receive messages.
Why:
meta's mission
current landscape
market trends
meta's unique value
strength & weakness
Workplace Mission: build a communication tool for employees to better collaborate and engage with each other
Goal: focus on engagement, not revenue
Product ecosystem:
Meta
Company sourcing department
IT department
User:
sender/receiver
#of people log in
#of people"
Mark H. - "Clarification: workplace is a communication messaging tool for employee to send and receive messages.
Why:
meta's mission
current landscape
market trends
meta's unique value
strength & weakness
Workplace Mission: build a communication tool for employees to better collaborate and engage with each other
Goal: focus on engagement, not revenue
Product ecosystem:
Meta
Company sourcing department
IT department
User:
sender/receiver
#of people log in
#of people"See full answer
"Step 1: Clarifying Questions
How is CTR defined in this context? Is it the CTR from homepage to content, or CTR for ads, trailers, or recommendations?
Is this a Netflix-wide trend, or is it specific to a region, device type, or user segment?
When was the drop observed? Is there a pattern (e.g., seasonality, new competitors, recent UI changes)?
Has there been a recent update to the homepage UI, recommendation algorithm, or pricing model?
**Step 2: Root"
Shanti informatics - "Step 1: Clarifying Questions
How is CTR defined in this context? Is it the CTR from homepage to content, or CTR for ads, trailers, or recommendations?
Is this a Netflix-wide trend, or is it specific to a region, device type, or user segment?
When was the drop observed? Is there a pattern (e.g., seasonality, new competitors, recent UI changes)?
Has there been a recent update to the homepage UI, recommendation algorithm, or pricing model?
**Step 2: Root"See full answer
"What is Meta Quest, Horizon world VR game? Horizons worlds is a platform that lets creators build worlds where real people can come and interact. This could be a gaming world, a socializing world, a marketplace, immersive experience, etc.
Why would people want to use Horizon worlds: Because it isn’t possible to always visit all places in person
I know that Meta has been encouraging creators at this time because the Horizon’s worlds needs a lot of worlds for it to be interesting for customers
Cus"
Sandhya P. - "What is Meta Quest, Horizon world VR game? Horizons worlds is a platform that lets creators build worlds where real people can come and interact. This could be a gaming world, a socializing world, a marketplace, immersive experience, etc.
Why would people want to use Horizon worlds: Because it isn’t possible to always visit all places in person
I know that Meta has been encouraging creators at this time because the Horizon’s worlds needs a lot of worlds for it to be interesting for customers
Cus"See full answer
"As a Product Manager for Instagram Reels, understanding Meta's investment in this product requires considering the broader competitive landscape, primarily TikTok, and Instagram's monetization strategy through ads. The focus on Reels is a strategic move to capture a share of the short-form video market, increase user engagement, and drive ad revenue.
Lets start with why Meta invested in Instagram reels
1. Competing with TikTok:
TikTok's explosive growth in the short-form video space pose"
R K. - "As a Product Manager for Instagram Reels, understanding Meta's investment in this product requires considering the broader competitive landscape, primarily TikTok, and Instagram's monetization strategy through ads. The focus on Reels is a strategic move to capture a share of the short-form video market, increase user engagement, and drive ad revenue.
Lets start with why Meta invested in Instagram reels
1. Competing with TikTok:
TikTok's explosive growth in the short-form video space pose"See full answer
"Clarifying questions:
How much is the decline?
Since when have sales been declining?
Make sure that it has correlation with competition and not a premature assumption that can come from something internal (not external competition).
Is it all the stores? What is the variation in the dicline?
If you have stores that have 20% less sales vs some that are steady, it might be something related to the store experience specifically.
How does the decrease in sales compare to cities that ha"
Natalia N. - "Clarifying questions:
How much is the decline?
Since when have sales been declining?
Make sure that it has correlation with competition and not a premature assumption that can come from something internal (not external competition).
Is it all the stores? What is the variation in the dicline?
If you have stores that have 20% less sales vs some that are steady, it might be something related to the store experience specifically.
How does the decrease in sales compare to cities that ha"See full answer
"Clarifications:
Where are we launching? -- US first
1:1 or n:n video conferencing? -- you assume
Consumers or Business? -- consumers
Part of FB or standalone product? -- part of messenger app
Is it MVP launch or a full feature product? -- MVP
What capabilities exist in the video conference product? -- you assume what capabilities will be
> Trends and Markets
Competitors:
Consumer
Zoom
Google Meet
Business:
Slack
MS Teams
Trends:
More and more people are usi"
Aniket A. - "Clarifications:
Where are we launching? -- US first
1:1 or n:n video conferencing? -- you assume
Consumers or Business? -- consumers
Part of FB or standalone product? -- part of messenger app
Is it MVP launch or a full feature product? -- MVP
What capabilities exist in the video conference product? -- you assume what capabilities will be
> Trends and Markets
Competitors:
Consumer
Zoom
Google Meet
Business:
Slack
MS Teams
Trends:
More and more people are usi"See full answer
"So first, I have some clarifying questions, what is Facebook lite?
If I understand correctly this is a version of the Facebook application for Android, with the same functionality but lighter in terms of size. It is aimed to be used in emerging markets where the bandwidth is limited
What are the tradeoffs for the size of the app?
I guess that some visual elements are stripped down from the app and reduced its size
Is this application exist or I am launching it
The timeframe of the product?"
Gadi R. - "So first, I have some clarifying questions, what is Facebook lite?
If I understand correctly this is a version of the Facebook application for Android, with the same functionality but lighter in terms of size. It is aimed to be used in emerging markets where the bandwidth is limited
What are the tradeoffs for the size of the app?
I guess that some visual elements are stripped down from the app and reduced its size
Is this application exist or I am launching it
The timeframe of the product?"See full answer
"Clarify Questions:
Is this app in Facebook app? or we build a different app for this? - Yes, this is in FB app now.
Will we have monetization in the first launch or launch it for free first? - Free first, but there is a potential monetization in the future.
Context: we will launch Facebook Jobs in two weeks, indicating that this is a new product.
I want to step back a bit, why this is important for Meta. Meta mission is to make it easier to build community and bring the world closer"
Nayla D. - "Clarify Questions:
Is this app in Facebook app? or we build a different app for this? - Yes, this is in FB app now.
Will we have monetization in the first launch or launch it for free first? - Free first, but there is a potential monetization in the future.
Context: we will launch Facebook Jobs in two weeks, indicating that this is a new product.
I want to step back a bit, why this is important for Meta. Meta mission is to make it easier to build community and bring the world closer"See full answer
"Clarifying Qns:
Did the watch time went down and comments went up for the same videos or are we saying total watch time and total comments on Youtube? (Total)
I am assuming we are not including Youtube Live videos because those are typically live chat 1000’s of comments for a single video. (Correct)
Do we know if these two could be independent problems not correlated with each other (No)
Here is my approach to diagnose the root cause:
Will look at some general trends first
Intern"
Jacob C. - "Clarifying Qns:
Did the watch time went down and comments went up for the same videos or are we saying total watch time and total comments on Youtube? (Total)
I am assuming we are not including Youtube Live videos because those are typically live chat 1000’s of comments for a single video. (Correct)
Do we know if these two could be independent problems not correlated with each other (No)
Here is my approach to diagnose the root cause:
Will look at some general trends first
Intern"See full answer
"Clarifying questions
Scope: Just Reels in Facebook, or Instagram too? Mobile and desktop?
Goal: Any specific goal we know of or up to me to decide?
Framework/Overview
Strategy
Metric options with pros/cons
North Star Metric (NSM)
Risks & countermetrics
Strategy / The Why: we want to give people …
Meta: the power to build community + Bring people closer together
Reels: new form of self-expression / entertainment with short form video and pro editing tools
Ads in Re"
Mike Z. - "Clarifying questions
Scope: Just Reels in Facebook, or Instagram too? Mobile and desktop?
Goal: Any specific goal we know of or up to me to decide?
Framework/Overview
Strategy
Metric options with pros/cons
North Star Metric (NSM)
Risks & countermetrics
Strategy / The Why: we want to give people …
Meta: the power to build community + Bring people closer together
Reels: new form of self-expression / entertainment with short form video and pro editing tools
Ads in Re"See full answer
"I used the GAME method.
Started first with defining the product and setting the mission and goal for Zoom. Stated that the product grew in popularity in 2020-2021 for both business and personal use, but since lockdown ended, shifted to business use. Goal is to effortlessly and seamlessly connect people anywhere. Focused on the business use case and stated Zoom makes revenue through contracts signed with various enterprises. Due to maturity of the product and business focused, said it make"
Jeffrey F. - "I used the GAME method.
Started first with defining the product and setting the mission and goal for Zoom. Stated that the product grew in popularity in 2020-2021 for both business and personal use, but since lockdown ended, shifted to business use. Goal is to effortlessly and seamlessly connect people anywhere. Focused on the business use case and stated Zoom makes revenue through contracts signed with various enterprises. Due to maturity of the product and business focused, said it make"See full answer