"How I would approach this question:
Understand the goal of the customer service platform:
What is the main business goal of this company and how is the customer service platform serving the company goals?
For this question, I'm assuming the user journey is that customers come to the customer service platform when they run into issues. Thus, ultimately the customer service platform is feeding into the top line business metric of customer retention. Do customers keep"
Kay T. - "How I would approach this question:
Understand the goal of the customer service platform:
What is the main business goal of this company and how is the customer service platform serving the company goals?
For this question, I'm assuming the user journey is that customers come to the customer service platform when they run into issues. Thus, ultimately the customer service platform is feeding into the top line business metric of customer retention. Do customers keep"See full answer
"I watched a couple of videos like this, one of them by Exponent staff (I think). It was disappointing that the architecture diagram and the walkthrough was a general layered architecture that you can apply to any backend system. I was wondering if there are videos that can be considered a reference material to watch, learn and improve on the tech (sys design) skills, and not so much about the soft skills."
BriskD - "I watched a couple of videos like this, one of them by Exponent staff (I think). It was disappointing that the architecture diagram and the walkthrough was a general layered architecture that you can apply to any backend system. I was wondering if there are videos that can be considered a reference material to watch, learn and improve on the tech (sys design) skills, and not so much about the soft skills."See full answer
"Interviewer: Design a Meta Product for space travel.
Me: I would first likely ask a few clarifying questions. Can we discuss more about what do we mean by a product for space travel? Is it like a physical product or a software product? Any existing suite of products that we want to integrate this into?
Interviewer: It can be a digital platform – a combination of software and services, integrated in a single ecosystem. It's not a physical product like a spacecraft, but rather a pla"
Ankit M. - "Interviewer: Design a Meta Product for space travel.
Me: I would first likely ask a few clarifying questions. Can we discuss more about what do we mean by a product for space travel? Is it like a physical product or a software product? Any existing suite of products that we want to integrate this into?
Interviewer: It can be a digital platform – a combination of software and services, integrated in a single ecosystem. It's not a physical product like a spacecraft, but rather a pla"See full answer
"As a Technical Program Manager at Amazon, I typically coordinate cross-functional teams to drive technical project execution, ensuring timelines and deliverables align with business goals. My day involves managing stakeholders, resolving blockers, and continuously optimizing processes for scale."
Bajrangi C. - "As a Technical Program Manager at Amazon, I typically coordinate cross-functional teams to drive technical project execution, ensuring timelines and deliverables align with business goals. My day involves managing stakeholders, resolving blockers, and continuously optimizing processes for scale."See full answer
Technical Program Manager
Behavioral
🧠 Want an expert answer to a question? Saving questions lets us know what content to make next.
"This was a 60 minute assessment. The clock is ticking and you're being observed by a senior+ level engineer. Be ready to perform for an audience.
The implementation for the system gets broken up into three parts:
Implement creating accounts and depositing money into an account by ID
Implement transferring money with validation to ensure the accounts for the transfer both exist and that the account money is being removed from has enough money in it to perform the transfer
Implement find"
devopsjesus - "This was a 60 minute assessment. The clock is ticking and you're being observed by a senior+ level engineer. Be ready to perform for an audience.
The implementation for the system gets broken up into three parts:
Implement creating accounts and depositing money into an account by ID
Implement transferring money with validation to ensure the accounts for the transfer both exist and that the account money is being removed from has enough money in it to perform the transfer
Implement find"See full answer
"Clarifying questions
I am assuming the time frame for this question is irrelevant as this is a hypothetical question? : Yes
Is IG prioritising the creator side or the viewer side more at the moment? : What do you think? I think it should be a balance for the long term sustenance of the network
Are all these reels and views in a particular geography or globally? : Globally
What is the duration for which these Views are measured? Assume a day
Do we know anything about other engagemen"
Kartikeya N. - "Clarifying questions
I am assuming the time frame for this question is irrelevant as this is a hypothetical question? : Yes
Is IG prioritising the creator side or the viewer side more at the moment? : What do you think? I think it should be a balance for the long term sustenance of the network
Are all these reels and views in a particular geography or globally? : Globally
What is the duration for which these Views are measured? Assume a day
Do we know anything about other engagemen"See full answer
"How would you monetize messenger?
Clarifying Questions
Is this messenger app or web?
INTERVIEWER: Assume both are a possibility, but feel free to pick one
Is there a larger facebook goal or metric we are optimizing for?
INTERVIEWER: Monetization speaks to revenue so assume goal is to increase revenue for Facebook as a whole
Does this include messenger Rooms or should we stick to the traditional FB messenger?
INTERVIEWER: _Messenger rooms is a great call out, but let's stick"
Jay C. - "How would you monetize messenger?
Clarifying Questions
Is this messenger app or web?
INTERVIEWER: Assume both are a possibility, but feel free to pick one
Is there a larger facebook goal or metric we are optimizing for?
INTERVIEWER: Monetization speaks to revenue so assume goal is to increase revenue for Facebook as a whole
Does this include messenger Rooms or should we stick to the traditional FB messenger?
INTERVIEWER: _Messenger rooms is a great call out, but let's stick"See full answer
"Assuming this is meant to be a standalone product. Its a standalone app.
Goal: Simplify the shopping experience in store for a user.
Success would be defined in terms of app usage as a proxy for user satisfaction.
I want to think about the a given user segment, their pain points, ways to improve their pain and a way to evaluate those solutions.
Broadly user personas associated with grocery shopping are - stores and customers.
For the purpose of this interview I want to focus on customer se"
P K. - "Assuming this is meant to be a standalone product. Its a standalone app.
Goal: Simplify the shopping experience in store for a user.
Success would be defined in terms of app usage as a proxy for user satisfaction.
I want to think about the a given user segment, their pain points, ways to improve their pain and a way to evaluate those solutions.
Broadly user personas associated with grocery shopping are - stores and customers.
For the purpose of this interview I want to focus on customer se"See full answer
"Constraints: 4-direction moves; no mode switching (pick exactly one of {1=bicycle, 2=bike, 3=car, 4=bus} for the full trip).
Per-mode search:
If a mode’s per-step time/cost are uniform, run BFS on allowed cells. Then totaltime = steps × timeperstep, tie-break by steps × costper_step.
If time/cost vary by cell (given matrices), run Dijkstra per mode minimizing (totaltime, totalcost) lexicographically. Maintain the best ⟨time, cost⟩ per cell; relax when the new pair is strictly better.
S"
Rahul J. - "Constraints: 4-direction moves; no mode switching (pick exactly one of {1=bicycle, 2=bike, 3=car, 4=bus} for the full trip).
Per-mode search:
If a mode’s per-step time/cost are uniform, run BFS on allowed cells. Then totaltime = steps × timeperstep, tie-break by steps × costper_step.
If time/cost vary by cell (given matrices), run Dijkstra per mode minimizing (totaltime, totalcost) lexicographically. Maintain the best ⟨time, cost⟩ per cell; relax when the new pair is strictly better.
S"See full answer
"1. Step 1: clarify
Let's establish the mission of Google and Youtube. Google's is to provide and make information more accessible. Youtube's might be to help people get their content, their word and themselves out into the world. I mean so many of Youtube's ads have been about how the diversity of individuals and their content, so that makes sense.
Let's establish what is Youtube. Youtube has 3 primary stakeholders - creators, viewers and brands/corporations and within them"
Karthik M. - "1. Step 1: clarify
Let's establish the mission of Google and Youtube. Google's is to provide and make information more accessible. Youtube's might be to help people get their content, their word and themselves out into the world. I mean so many of Youtube's ads have been about how the diversity of individuals and their content, so that makes sense.
Let's establish what is Youtube. Youtube has 3 primary stakeholders - creators, viewers and brands/corporations and within them"See full answer
"Clarifying Questions:
Assume US Audience or Worldwide?
US Only
Assume short form content or long form content ?
Assume all
Premium or Ads Support ?
All
Solution:
US Population 300M
Will remove 70 ages as not relevant audience or not have access to YouTube = 60m
Leaving 240M.
Adoption of YouTube with remaining Population = 60% (including overlap and exclusion with other services e.g. Netflix)
Total Audience that watches YouTube daily = 144m (about half of US Populat"
Sumeet R. - "Clarifying Questions:
Assume US Audience or Worldwide?
US Only
Assume short form content or long form content ?
Assume all
Premium or Ads Support ?
All
Solution:
US Population 300M
Will remove 70 ages as not relevant audience or not have access to YouTube = 60m
Leaving 240M.
Adoption of YouTube with remaining Population = 60% (including overlap and exclusion with other services e.g. Netflix)
Total Audience that watches YouTube daily = 144m (about half of US Populat"See full answer
"I was owning a very ambitious company-wide project of standardizing and modernizing the UI and UX of the platform. It was in development for a few years and eventually turned out to be a failure for the product. I term this as my biggest failure as a product manager.
So I worked for a company which had a suite of products. Each product had a different UX and UI. This resulted in nonuniformity across the suite and caused usability issues for our suite users. The idea was to have a standard exper"
Zafeer R. - "I was owning a very ambitious company-wide project of standardizing and modernizing the UI and UX of the platform. It was in development for a few years and eventually turned out to be a failure for the product. I term this as my biggest failure as a product manager.
So I worked for a company which had a suite of products. Each product had a different UX and UI. This resulted in nonuniformity across the suite and caused usability issues for our suite users. The idea was to have a standard exper"See full answer
"Sales Performance Dashboard t for sales leaders to monitor product performance:
Sales Performance Dashboard
Top-Level Metrics (KPI Summary)
Time Filter: [Day] [Week] [Month] [Quarter] [Custom Range]
Total Sales Revenue
Displays total revenue for the selected period.
Units Sold
Breakdown by product category and SKU.
Average Deal Size
Total revenue ÷ Number of deals closed.
Conversion Rate
_Leads to sales conversion ratio."
Syed A. - "Sales Performance Dashboard t for sales leaders to monitor product performance:
Sales Performance Dashboard
Top-Level Metrics (KPI Summary)
Time Filter: [Day] [Week] [Month] [Quarter] [Custom Range]
Total Sales Revenue
Displays total revenue for the selected period.
Units Sold
Breakdown by product category and SKU.
Average Deal Size
Total revenue ÷ Number of deals closed.
Conversion Rate
_Leads to sales conversion ratio."See full answer
"This is coming from an Amazon manager who are taught to PIP people out. The first part he said is completely opposite with Amazon. They just pull people randomly into the room and put them either on dev list or PIP. This is unfortunately true for all of Amazon."
Vikas T. - "This is coming from an Amazon manager who are taught to PIP people out. The first part he said is completely opposite with Amazon. They just pull people randomly into the room and put them either on dev list or PIP. This is unfortunately true for all of Amazon."See full answer
"There are way more learning opportunities for us here if we acknowledge that this was not a good example and provide tips on how to improve the answer. All the answers here are superficial and it is clear that the interviewee was unprepared.
.
The mention of quote "a wise man told me..." (instead of getting to his own personal points) and some lack of confidence with the metrics portion are red flags.
.
For more concrete example, it is hard to believe that no one wants to fix the slow build proc"
Danny - "There are way more learning opportunities for us here if we acknowledge that this was not a good example and provide tips on how to improve the answer. All the answers here are superficial and it is clear that the interviewee was unprepared.
.
The mention of quote "a wise man told me..." (instead of getting to his own personal points) and some lack of confidence with the metrics portion are red flags.
.
For more concrete example, it is hard to believe that no one wants to fix the slow build proc"See full answer